About this role
Contract: Full time, permanent Salary: £35,753.90 (39,329.28 inclusive of London office allowance) plus competitive pension Location: Hybrid- 2 days per week in London Office Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense. Please note this ad will close on Tuesday 3rd November at 9am. Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers. We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio. As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape. The Digital Learning Officer will support the development, administration and continuous improvement of digital learning products, content and services across Frontline's programmes. This includes building e-learning and digital resources, maintaining learning platforms, supporting participant onboarding, administering online learning activities, responding to learner queries and helping ensure delivery runs smoothly. Working as part of a central Digital Learning Team, the postholder will collaborate with programme, curriculum and operational colleagues to create engaging, accessible and effective digital learning experiences. Whilst individuals may be aligned to particular programmes or areas of work at different points in time, all team members contribute to establishing consistent approaches, standards and high-quality learner experiences across Frontline's portfolio. As part of a growing team, Digital Learning Officers will have opportunities to develop expertise in specialist areas such as digital content development, accessibility, user experience (UX), user research, assessments, platform administration and learning technologies. Digital learning content development Build and maintain digital learning content across Frontline’s learning platforms. Develop e-learning, learner resources, assessments and digital learning materials. Translate curriculum content into engaging, accessible digital learning experiences. Apply agreed templates, standards and quality assurance processes. Work with programme teams, subject matter experts and curriculum specialists to implement content updates and improvements. Support testing and quality assurance before release. Platform administration and programme operations Support the day-to-day administration of learning platforms. Create and maintain programme spaces, learner journeys and digital learning environments. Support participant onboarding and access management. Set up webinars, virtual classrooms and other online learning activities. Learner and facilitator support Respond to participant, facilitator and stakeholder queries relating to digital learning platforms and services. Troubleshoot learner access and platform issues. Produce guidance and support materials for learners and facilitators. Support a positive learner experience through effective user support. Work with programme teams to resolve issues and improve services. Accessibility, UX and quality assurance Support accessibility reviews of digital learning content and learner journeys. Contribute to user testing, learner feedback and user research activities. Support compliance with accessibility standards, including WCAG 2.2 AA. Carry out quality assurance checks on content, assessments and platform builds. Help maintain quality and consistency across Frontline’s programmes. Digital platforms and learner experience Identify opportunities to improve learner experience, usability and operational efficiency. Support the use of automation, artificial intelligence and emerging technologies. Contribute to improvements in digital learning processes, content and operations. Share learning and good practice across programme and Digital Learning teams. Team working Work collaboratively with Digital Learning Managers and colleagues across the team. Contribute to common processes, standards and ways of working. Support programme mobilisation and the implementation of new programmes and services. Participate in team development activities and build expertise in agreed specialist areas.