About this role
Contract: Full time, permanent Salary: £45,288.27 (£48,863.65 inclusive of London Office Allowance) plus competitive pension Location: Hybrid- 2 days per week in London Office Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense. Please note this ad will close on Tuesday 3rd November at 9am. Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers. We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio. As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape. The Digital Learning Manager will provide operational leadership across Frontline’s programme portfolio, overseeing the design, development, implementation and improvement of digital learning products, content and services, ensuring participants receive a high-quality, accessible and engaging digital learning experience. Working within the central Digital Learning Team, the postholder will collaborate with programme, curriculum and delivery teams to translate learning designs into effective digital experiences, including learner journeys, e-learning, digital resources, and assessments. The postholder will line manage Digital Officers and will lead digital content production, platform management, accessibility, testing, learner experience and quality assurance. They will maintain high standards whilst identifying opportunities to improve efficiency, scalability and learner experience using automation, artificial intelligence and emerging technologies. Reporting to the Senior Digital Learning Team Lead, the postholder will support service improvement and help embed user-centred design, accessibility and continuous improvement across Frontline’s programmes. Accessibility, quality assurance and governance Lead accessibility, testing and quality assurance across digital learning. Ensure compliance with WCAG 2.2 AA and inclusive design standards. Maintain quality assurance processes for content, assessments and learner resources. Ensure compliance with governance and information management requirements. Monitor quality, address issues and identify improvements across programmes. AI, automation and continuous improvement Identify opportunities to use artificial intelligence, automation and emerging technologies to improve quality, efficiency and learner experience. Support the responsible implementation of approved AI-enabled tools across digital learning design, development and operations. Work with programme and operational teams to improve processes. Share learning and good practice across teams. Digital learning delivery and content development Lead digital learning delivery across Frontline’s programmes. Oversee the development of online learning, resources, assessments and platform-based experiences. Translate curriculum and learning designs into engaging, accessible digital experiences. Maintain consistent content development standards and processes across Frontline’s programmes. Plan delivery, resources and dependencies during programme design and mobilisation Digital platforms and learner experience Oversee the operation and improvement of digital learning platforms and services. Ensure consistent, accessible learner journeys, content structures and workflows.. Use feedback and data to improve learner experience and platform functionality. Coordinate platform changes, testing and releases. Leadership and team management Line-manage Digital Learning Officers and deputise for the Senior Digital Learning Team Lead as required. Lead workload planning, performance and professional development. Monitor capacity and resolve competing priorities Oversee the Digital Learning service desk and support the team to address recurring issues. Develop team capability and foster a collaborative, high-performing and solutions-focused culture. Manage implementation and delivery risks, issues and dependencies. Stakeholder management Act as a key point of contact for digital learning across Frontline’s programmes. Build strong relationships with programme, curriculum, pedagogy, delivery and operational teams. Clarify requirements and manage expectations around scope, priorities, timescales and capacity. Provide practical advice on digital learning, accessibility and learning technologies. Communicate progress, risks and decisions clearly.