About this role
Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team. This role offers an excellent opportunity to investigate Complex credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a specific opponent. These claims will be pre-litigated claims with a value over £25,000. The purpose of the role is to help our clients save hundreds of thousands of pounds each year in exaggerated and inflated credit hire claims. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims. Benefits: 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan Gym flex* Access to Online Discount Sites The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. The main aspects of the role will involve: • Review and analysis of files throughout the life of the case, and in accordance with the client guidelines • Develop and maintain client relationships, always keeping the client at the heart of every decision • Formulating an initial strategy whilst assessing all intel and KYO strategies •Undertaking telephone negotiations with third party Solicitors •Liaising with the insured where necessary •Ensuring ‘actions’ are carried out as per the task list within the Case Management System •Accurately completing management information processes (MI) •Feedback successful “kick outs” to the pre proceedings handlers as well as clients via outcome reports •Ensuring all files are kept within ISO 9001 guidelines •To ensure compliance with the SRA Standards and Regulations •Adhere to the Keoghs Values •Ability to work in target driven environment Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.