About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Assist claims specialists with the set up and administration of workers’ compensation claims. Perform specific clerical duties related to the claims handling process. Able to identify issues that will require the claims specialists’ attention. Responsible for copy work, attaching documents electronically to the system claim file, and separation of file documentation related to legal representation on the claim. Provide clerical assistance to claims specialists in a Workers’ Compensation claims environment. Proactively identify and complete the daily tasks related to the handling of Workers’ Compensation claims independently and under the direction of a claims specialist: · Handle correspondence, letters, mail etc. on behalf of the claims specialist. · Document notes in system file and track with computerized system. · Work diary as assigned; keep diary up to date. · Copy, scan and organize documentation as necessary. · Identify issues that will require the claims specialist’s attention. Process form letters and state forms. Handle No Record Legal Mail, Obtain necessary information to complete the Notice of Injury. Review paper files for proper content paying attention to legal aspects; submit to attorneys as directed. Maintain system diary and keep up to date on a daily basis. Document in the system all claim activity timely and effectively. Analyze work content to determine the most efficient means of completing and expediting the assignment. Show initiative by developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes – defense attorney vs opposing (IW) attorney If applicable/licensed, maintain current knowledge of law and statute, maintain CEUs and license in current status. Perform miscellaneous administrative/support functions as designated by supervisor. Perform other duties as assigned.