About this role
The Project Manager – Information Services is responsible for assessing, planning, coordinating, and implementing technology solutions and service offerings for prospective, new, and existing customers. This role serves as a liaison between business stakeholders, clients, operational teams, and Information Services resources to support successful project delivery, system implementations, and technology initiatives. Assess client and business requirements and translate them into clear project scope, deliverables, timelines, and success criteria. Lead client implementations, integrations, portal launches, reporting initiatives, and technology service changes. Develop and maintain project plans, milestone trackers, communication plans, readiness checklists, RAID logs, and closeout documentation. Manage schedules, resources, dependencies, risks, issues, decisions, and change requests to support timely delivery and minimize project risk. Coordinate cross-functional teams, vendors, clients, and internal stakeholders to drive alignment, accountability, and execution. Facilitate project meetings, status updates, go-live readiness reviews, and post-implementation follow-ups; document decisions, owners, and next steps. Support requirements gathering, workflow analysis, process mapping, configuration planning, testing, UAT, and implementation readiness. Coordinate data migration, interfaces, reporting, integrations, file validation, issue tracking, deployment, training, hypercare, and handoff to support. Perform project closure activities, including deliverable validation, stakeholder acceptance, lessons learned, benefits notes, and artifact archival. Perform other duties as assigned.