About this role
Job summary
Are you an organised, proactive administrator who enjoys making a difference through great teamwork and excellent support? We are looking for an Administrator to join our dedicated team at Marie Curie Hospice, West Midlands.
This is a varied and rewarding opportunity where your organisational skills, attention to detail and positive approach will help keep things running smoothly. Working alongside colleagues in a supportive and compassionate environment, you will provide essential administrative support and play your part in helping the hospice provide the best possible experience for patients, visitors and colleagues.
Main duties of the job
Play a key role in supporting the place-based team and keeping day-to-day activities running smoothly.Provide efficient and reliable administrative and clerical support to colleagues and managers.Organise and coordinate meetings, ensuring arrangements are in place and information is shared appropriately.Prepare agendas, meeting papers and other supporting documents.Produce clear and accurate minutes, capturing key discussions, decisions and actions.Support managers with a range of delegated administrative tasks and activities.Build positive working relationships through clear, professional communication with internal and external contacts.Ensure work is completed accurately, efficiently and with excellent attention to detail.Deliver a consistently professional and high-quality administrative service.
About us
Marie Curie is the UKs leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.
Job description Job responsibilities
What you will be doing
Support managers and leaders by organising meetings, preparing agendas, taking accurate minutes, and maintaining action logs Deliver a range of administrative tasks including photocopying, proofreading, scanning, filing, and document collation Draft basic correspondence for internal and external contacts, ensuring clarity and professionalism Maintain confidentiality while supporting day-to-day service operations, including data entry into IT systems Answer incoming calls and manage external enquiries professionally, ensuring they are directed appropriately and handled efficiently Use Microsoft Office applications and MS Teams regularly to support communication and workflow Manage incoming and outgoing mail, and arrange travel and accommodation bookings Use clinical record systems to log referrals, discharges, and maintain clinic lists and appointmentsWhat we are looking for
Experience working in an administrative role or within a customer-facing environment Up-to-date knowledge of administrative procedures, including accurate minute-taking and meeting support Proficient in Microsoft Office applications and confident using wider systems to support service delivery Excellent communication skills with a collaborative approach to working within a team A flexible and adaptable attitude, with the ability to respond to changing service needs Strong organisational skills and attention to detail, with a proactive and professional mindsetWhat's in it for you
Annual leave allowance 27 days plus 8 public holidays (pro-rata) Marie Curie Contributary Pension Scheme Continuous Professional development (Marie Curie supports and encourages personal and professional development) Industry leading training programmesBenefits you will love
Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) Marie Curie Group Personal Pension Scheme Help with eyecare cost (T & Cs apply) Entitled to Benefit Hub Discount Scheme 15% discount in Marie Curie shops Entitled to Marie Curie Blue Light Card Life assuranceContract: 12-month fixed term
Hours: 37.5 hours per week, Monday to Friday, 9:00 am - 5:00 pm (day shifts)
Salary: Marie Curie Clinical Pay Scale, Band 2; £25,272 per annum
Location: Marie Curie Hospice, West Midlands
Application Process
Closing date for applications: 21 October 2026 As part of your online application, you will be asked for a CV. Please the advert and outline your most relevant skills, experience and knowledge for the role.For more information or an informal chat please contact [email protected]
Additional Information
This role will be subject to receiving an enhanced DBS criminal record check.
We reserve the right to close this vacancy early.
Agencies need not apply.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone staff and volunteers alike supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you your experience, perspective and voice.
Person Specification
Qualifications Essential
GCSE English and Maths (or equivalent) to Grade 4/5
Desirable
NVQ Customer Service or equivalent Audio typing qualification or experience
Experience Essential
Working within an admin role or a customer facing service Minute taking
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Marie Curie
Address Marie Curie Hospice, West Midlands
Solihull
B91 1LE
United Kingdom
Employer's website https://www.mariecurie.org.uk/ (Opens in a new tab)