About this role
Job summary
The Gender Identity Clinic (GIC) is the longest established clinic of its kind in the world (1966), and consists of a large multidisciplinary team, with whom the post holder will work. It accepts self-referrals, as well as referrals from primary or secondary care of adults who are gender diverse or dysphoric. Care includes specialist assessment and, where necessary, diagnosis of gender incongruence, and may also include psychological therapies, speech & language therapy, endocrinology, referral for hair removal, referral for surgical procedures and aftercare.
We are looking for an experienced Administrator to join and support the Adult Gender Identity Clinic (GIC). Candidates must demonstrate their ability to support aspects of our clinical work. The suitable candidate is required to provide effective and efficient administration support to our clinical services by ensuring a high standard of data entry, and by making the best use of our system resources.
The post holder will need to be confident in managing busy emails systems from clinicians, managers, and internal and external stakeholders. Within this busy and stimulating clinical team the position will require you to have excellent communication and organisational skills as well as enjoying working within a team setting.
Main duties of the job
The candidate should be able to demonstrate the ability to work as a member of a functional, task-based team, and can ensure they can communicate and liaise with administrative colleagues, patients, family members, external professionals and with clinical practitioners.
This should also include evidence of high-quality skills where attention to detail, strong IT skills and accurate patient data entry skills is essential and demonstrating the ability to use your initiative and prioritise your own workload. Having experience of using Carenotes our electronic patient record is desirable.
Candidates are requested to use the section "Supporting Information" on the application form to set out their reasons for applying and their suitability, referring to the person specification, for this post.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT?
Transforming and creating a positive environment for our service users, staff and visitors. We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave allowance and NHS pension scheme We have excellent internal staff network support groups. The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts' values and cultural pillars:
Job description Job responsibilities
Please see the attached job description and person specification for more details of the role and requirements of the vacancy.
Person Specification
Qualifications Essential
GCSE English and Maths at Grade C or above or equivalent
Desirable
ECDL qualification or equivalent in computer training Should be educated to "A" level or equivalent
Experience Essential
Experience of administration in an office environment Experience of using computer data bases
Desirable
Experience of working in a medical or NHS institution Understanding of equal opportunities
Skills Essential
Good standard of typing skills Ability to converse with patients by telephone with tact and sensitivity Skilled in minute taking
Demonstration of our Values Essential
Ability to provide clear examples of how they have demonstrated the core values in their previous work experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North London NHS Foundation Trust
Address Gender Identity Clinic, Tavistock Centre
120 Belsize Lane
London
NW3 5BA
United Kingdom
Employer's website https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)