About this role
Job summary
THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING POSSIBILITY TO EXTEND TO 18 MONTHS
Help shape the future of weight management services in Wales.
We're looking for a Senior Interaction Designer to join a national transformation programme supporting the delivery of Healthy Weight: Healthy Wales and MyPath Cymru. You'll work as part of a multidisciplinary team alongside user researchers, service designers, clinicians, digital specialists and programme colleagues to design accessible, inclusive and evidence-based experiences for people accessing weight management services.
This is an opportunity to help improve how people access, navigate and engage with support across digital, community and clinical settings. You'll use research, data and insight to design services that are simple, effective and grounded in user needs.
Main duties of the job
Design accessible and intuitive interactions that help people access and use weight management services and digital products.
Create and iterate user journeys, wireframes, prototypes and high-fidelity designs using tools such as Figma to explore and test ideas
Work closely with user researchers to understand user needs, behaviours and challenges, and apply these insights to design decisions.
Collaborate with developers and multidisciplinary teams to deliver user-centred solutions that are technically feasible and accessible.
Champion accessibility, inclusion and assisted digital approaches to ensure services work for diverse communities across Wales.
Represent user needs in discussions with stakeholders and communicate design decisions using evidence and insight.
Contribute to design standards, patterns and continuous improvement across products, services and ways of working.
About us
We are Public Health Wales - the national public health organisation in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.
We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description Job responsibilities
As a Senior Interaction Designer, you will be responsible for designing and improving complex digital services within a large-scale transformation programme. You'll translate research findings, user needs, organisational goals and technical requirements into clear, effective and accessible interactions.
The role involves planning and delivering interaction design activities, contributing to design direction, and adapting approaches as priorities or user needs evolve. You'll work closely with user researchers, service designers, developers and stakeholders throughout discovery, design and delivery.
You will:
Design user interfaces and interactions that are accessible, usable and aligned to user needs.
Create, test and iterate prototypes using appropriate design and prototyping methods.
Turn complex, sensitive or conflicting information into simple and intuitive experiences.
Establish and evolve design patterns, standards and best practice.
Support agile delivery by working collaboratively across multidisciplinary teams.
Communicate design rationale clearly and help build shared understanding of user needs.
Champion user-centred design and contribute to a culture of learning, collaboration and continuous improvement.
Support and mentor colleagues, sharing knowledge and helping to grow design capability across teams.
This role offers the opportunity to influence the design of services that support people across Wales, ensuring digital products and service experiences are accessible, evidence-based and centred on the needs of the people who use them.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person Specification
Qualifications and Knowledge Essential
A Master's degree in an associated professional field (or equivalent qualification / experience). Practical experience, working at this level in interaction design, across a range of products and services. Evidence of continuous professional development.
Desirable
Theoretical and specialist knowledge, gained with the following certifications (or equivalent): o BCS Practitioner Certificate in Systems Design. o BCS Foundation Certificate in Agile. Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations
Experience Essential
Experience working in an interaction design role on large digital transformation programmes, designing and improving digital services in line with project and design guidelines. Experience creating clear and accessible user journeys, wireframes, prototypes, and detailed designs using tools such as Figma. Experience collaborating effectively with diverse teams and stakeholders to develop practical design solutions that balance user needs with business goals. Proficient in the application of design principles to ensure systems are usable, accessible, and effective for people with diverse abilities and contexts. Proficient in using ethical methods to design, collect, analyse, and report data for diverse users and markets. Proficient in developing and testing prototypes to reduce risk and ensure solutions meet user and organisational needs Proficient in the planning, management the execution of tests throughout the delivery lifecycle to ensure service quality and user satisfaction.
Desirable
Aware of DevOps culture and its role in enhancing collaboration between development and operations to support continuous delivery. Proficient in applying Agile methods and practices, enabling teams to deliver valuable products in small, manageable steps.
Skills and Attributes Essential
Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute. Attention to detail to ensure work is safe, accurate, and high-quality. Decision-making skills to make good choices by weighing priorities, risks, and impacts, and working with others for fair outcomes. Customer focus to put user needs at the heart of decisions and deliver fair, inclusive outcomes. Investigation skills to gather insights, understand problems, and support informed decision-making. Influence and impact to work positively and empathetically with others to support shared goals and actions.
Desirable
Welsh language skills are desirable, at level 1 and above, in understanding, speaking, reading and writing in Welsh.
Other Essential
Demonstrate a strong commitment to supporting the organisation's mission by promoting and fostering diversity and inclusion throughout the NHS. Actively embody and embed the organisation's core values and behaviours, including the Compassionate Leadership Principles for Health and Social Care in Wales. Work flexibly in a hybrid working environment. Travel across Wales as required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Public Health Wales
Address Public Health Wales
2 Capital Quarter, Tyndall Street
Cardiff
CF10 4BZ
United Kingdom
Employer's website https://phw.nhs.wales/ (Opens in a new tab)