About this role
Job summary
This is an exciting opportunity to work within the outpatient setting on Medical Day unit currently based at CGH.
MDU is an out-patient department which deals with various intravenous infusions, diagnostic endocrine tests, and blood transfusions.
We are looking to recruit a band 6 sister / charge nurse to work 37.5 hours a week in permanent contract . The hours are currently 07.00- 17.00 hrs. Monday to Saturday, we are closed on Sundays and bank holidays
We are a friendly team and would look for someone to fit in and enjoy the diversity of the department.
The Matron for Medical Day Unit is Marie Williams . Unit Manager is Bijimol Joseph, The General Manager is Lisa Dockley and Jo Knick Enberg is the Deputy General Manager.
The Medical Day Unit is part of the Medical Division. The Chief of Service is Dr Abigail Tomlins, Chantal Baker is the Deputy Divisional Director of Quality & Nursing and Kelly Matthews is the Divisional Director of Operations.
Main duties of the job
Clinical leadership and patient care
- Act as shift coordinator, taking responsibility for the safe and effective running of the Medical Day Unit
- Lead and manage clinical emergencies, including anaphylaxis and deteriorating patients
- Act as a clinical resource and role model for junior nurses, Band 3 technicians, students, and bank staff
Team Leadership and Supervision
- Provide day-to-day leadership, supervision, and support to the multidisciplinary team
- Support induction, training, and competency development of staff
- Promote a positive, inclusive, and supportive working environment
Operational Management
- Coordinate patient flow, appointment scheduling, and capacity management
- Ensure effective use of resources, including equipment and stock
- Support service delivery during periods of high demand or reduced staffing
Governance, Quality, and Safety
- Ensure compliance with infection prevention and control standards
- Participate in audits, incident reporting, and investigations
- Support implementation of action plans following incidents or complaints
Communication and Collaboration
- Communicate effectively with patients, relatives, and carers to support informed decision-making
- Liaise closely with consultants, specialist nurses, pharmacy, outpatient services, and wards
Professional Development
- Maintain professional registration and revalidation requirements
Engage in reflective practice and ongoing professional development
About us
Our organisation delivers high-quality outpatient and acute services with a strong focus on patient safety and experience. We support our staff through effective leadership, training opportunities, and a collaborative working culture. Staff are encouraged to contribute ideas, develop their skills, and work together to provide compassionate, person-centered care.
We support professional development, value teamwork, and strive to create a culture where staff feel respected, supported, and empowered to deliver the best care possible.
Our Values:
lt is expected that all employees uphold the values of the organization as our values underpin everything we do and describe the way we expect our staff to behave towards our patients, families and carers and between each other. We have the following values
We are Caring - always showing kindness and concern for othersWe are Compassionate - focusing on our relationships with others by listening, respecting and valuing their experiencesWe are Inclusive - ensuring everyone gets the care and support they need, regardless of identity or backgroundWe are Accountable - taking personal responsibility for our actions, decisions and behaviors
These values sit alongside the wider NHS Values which all NHS employees are expected to uphold.
Job description Job responsibilities
Job purpose
The Band 6 Sister / Charge Nurse will provide clinical leadership and operational management within the Medical Day Unit, ensuring the delivery of safe, effective, and high-quality patient-centred care. The post holder will support the day-to-day running of the unit, lead the nursing team, and contribute to service development, governance, and workforce management.
The role requires strong leadership, advanced clinical skills relevant to outpatient infusion services, and the ability to coordinate care in a fast-paced environment.
Key Responsibilities
Clinical Leadership & Patient Care
- Act as a clinical role model, delivering high standards of nursing care in line with Trust policies and professional standards.
- Ensure the safe administration of intravenous infusions, blood products, and diagnostic test
- Maintain oversight of patients receiving complex treatments and manage adverse reactions, including anaphylaxis.
- Ensure accurate documentation, risk assessments, and compliance with infection prevention and control standards.
- Promote a calm, reassuring environment for patients attending for both one-off and long-term treatments.
Leadership & Team Management
- Provide visible leadership to the nursing team during shifts.
- Coordinate staffing, skill mix, and patient flow to ensure safe service delivery.
- Support, supervise, and mentor Band 5 nurses, Band 3 staff, students, and bank staff.
- Contribute to staff appraisals, capability processes, sickness management, and return-to-work planning.
- Foster a positive team culture that promotes wellbeing, respect, and collaboration
Operational Management
- Support the day-to-day operational running of the Medical Day Unit.
- Ensure clinics and infusion lists are safely managed and capacity is used effectively.
- Escalate concerns regarding staffing, workload, or patient safety appropriately.
- Contribute to rota planning and workforce utilisation.
- Support business continuity planning during periods of increased pressure.
Clinical Governance & Quality Improvement
- Actively contribute to audit, incident reporting, complaints management, and learning reviews.
- Support implementation of Trust policies, SOPs, and national guidance.
- Participate in service development and quality improvement initiatives.
- Encourage a culture of reflection, learning, and continuous improvement.
- Promote patient feedback (FFT) and use outcomes to improve care.
Communication & Collaboration
- Work closely with multidisciplinary teams, including:
- Medical teams
- Specialist nurses
- Pharmacy
- Estates and support services
- Ensure patients and relatives receive clear, timely information.
- Represent the unit at meetings when required.
Professional Responsibilities
- Maintain current NMC registration.
- Practice in accordance with the NMC Code.
- Maintain personal professional development and revalidation requirements.
- Uphold Trust values and behaviours at all times.
Person Specification
Qualifications and Training Essential
Sound knowledge of evidence-based nursing practice within an acute or outpatient setting Registered Nurse with active NMC registration Evidence of relevant continued professional development
Desirable
Holds a teaching or mentorship qualification
Knowledge and Skills Essential
Excellent Interpersonal and Communication Skills Ability to manage anaphylaxis and other infusion-related emergencies Ability to resolve conflict/ challenges in a constructive way Good leadership qualities
Desirable
Coaching and mentoring skills Knowledge of Medical Day Unit services and outpatient infusion pathways
Clinical/Experience Essential
Appropriate experience at a Band 5 level Experience of managing workload and patient flow during a shift Experience supporting and supervising junior staff and students
Desirable
Previous experience of leading a team / coordinating a team Previous experience in a Medical Day Unit or similar clinical area
Personal Attributes Essential
Professional, reliable, and accountable, acting as a positive role model for other Resilient and calm under pressure, able to manage a busy and fast-paced outpatient environment Emotionally intelligent, demonstrating empathy, fairness, and respect for colleagues and patients Proactive, motivated, and able to work independently using professional judgement
Desirable
Commitment to staff wellbeing, equality, diversity, and inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust
Address Cheltenham General Hospital
Sandford road
Cheltenham
GL53 7AN
United Kingdom
Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)