About this role
Job summary Job Summary
Provide day-to-day operational leadership and line management of the administrative teams, including Patient Pathway Coordinators and Booking Coordinators, ensuring the effective delivery of administrative services and performance targets.
Undertake recruitment, induction, appraisal, attendance management, and development of administrative staff in accordance with Trust policies and procedures.
Oversee the performance of Patient Pathway Coordinators and Booking Coordinators, ensuring referrals, waiting lists, appointment booking, and RTT pathways are managed accurately and within agreed timescales.
Ensure appropriate workload allocation and staffing cover across administrative functions, maintaining service continuity and supporting operational demands.
Support the General Manager, Business Manager, Assistant Service Managers, and Clinical Teams in delivering the Trust's key performance targets through the effective use of workforce and service resources.
Support the General Manager, Business Manager, and Clinical Leads in the development and implementation of service improvements and operational objectives.
Liaise with multidisciplinary teams to improve service quality, patient experience, and operational performance, incorporating lessons learned from incidents and complaints.
Main duties of the job Administrative Coordination
Provide comprehensive administrative support to the Business Manager, Assistant Service Managers, consultants, and wider multidisciplinary team.
Act as a key point of contact for internal and external stakeholders, ensuring queries are managed efficiently and professionally.
Collect, analyse, and present operational data, reports, and documentation to support service performance and decision-making.
Line Management Provide day-to-day operational leadership and line management for the administrative team.
Conduct recruitment, induction, appraisal, training, and performance management in accordance with Trust policies.
Allocate workload effectively, monitor staff wellbeing and attendance, and support ongoing development through regular supervision.
Clinic Management Oversee the planning, administration, and coordination of outpatient clinics across designated specialties and sites.
Monitor clinic activity, waiting lists, cancellations, and performance against RTT, cancer, and other access targets.
Attend PTL meetings and undertake RTT validation to ensure pathway accuracy, manage breaches, and support performance standards.
Rota Coordination Manage consultant, junior doctor, and locum rotas to ensure safe and effective service delivery.
Identify staffing gaps and coordinate appropriate cover through substantive, bank, and agency resources.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
Applicants are strongly encouraged to refer to the full Job Description and Person Specification for comprehensive details of responsibilities, requirements and role expectations.
Person Specification
Education/ Qualifications Essential
Degree level qualification or equivalent experience Evidence of continuing professional development. GCSE (or equivalent) in English and Mathematics.
Desirable
NHS-related administration or management qualification
Knowledge and Experience Essential
Experience of working collaboratively with administrative, nursing, and medical teams. Experience of managing operational workloads and competing priorities. Experience of analysing performance data and producing reports. Understanding of RTT pathways, waiting list management, and NHS performance targets.
Desirable
Experience of line managing and developing staff within an NHS environment. Experience of managing medical staffing rotas and workforce planning.
Skills, abilities and attributes Essential
Advanced IT skills, including Microsoft Excel, PowerPoint and other Office applications. Excellent interpersonal and communication skills, with the ability to engage effectively with staff at all levels. Strong organisational skills, able to prioritise workloads, manage competing demands and meet deadlines. Proven leadership, negotiation and influencing skills, with the ability to motivate and support teams. Effective problem-solving skills, able to respond to challenges, identify solutions and escalate issues appropriately. Ability to work under pressure and maintain performance within a fast-paced environment
Desirable
Experience of using rota management systems, including Patchwork, Health Roster, or Allocate.
HEART Values Essential
Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork. Demonstrate commitment to place Quality at our HEART
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London North West University Healthcare NHS Trust
Address St Marks and all sites
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)