About this role
Job summary
Ellergreen Medical Centre have a vacancy for a part time Care Co-ordinator. We are a busy surgery and provide an excellent service to our patients. We have recently been inspected by the Care Quality Commission and received a Good rating. If you are a committed, reliable, experienced administrator who is willing to work hard within our team you will enjoy working at Ellergreen Medical Centre.
Main duties of the job
Job Summary
While providing a professional, respectful and efficient call handling and face to face service our Administrator/Care Co-ordinator will occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs.
Care Co-ordinator:
Process request for patient online access including proxy access
Maintain waiting list of cryotherapy requests
Action severe combined immune deficiency reports
Update Screenstar screens with relevant health information
To act as digital champion
Issue hospital contract breach letters
Manage all weight management referrals
Process exception report list
Administration:
Run and action a number of regular searches
Run and action IGR call and recall
Run and action Learning Disabilities call and recall and attend Network LD meetings
Process ADHD/Autism referrals
Process Breast Screening information
About us
Ellergreen Medical Centre is a team of 9 GP's, 1 ANP, 1 Pharmacist, 1 Pharmacy Technician. A team of practice nurses, HCA's and administrative support team. We are part of North Liverpool Primary Care Network and work collaboratively with other practices in the area.
Job description Job responsibilities
Administrator/Care Co-ordinator
Job Description
Job Summary
While providing a professional, respectful and efficient call handling and face to face service our Administrator/Care Co-ordinator will occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs.
Reception based work:
To provide support in reception to cover staff absences and busy periods, prescriptions, tasks, answering calls, managing patient queries, nhs.net emails.
Care Co-ordinator:
Process request for patient online access including proxy access
Maintain waiting list of cryotherapy requests
Action severe combined immune deficiency reports
Update Screenstar screens with relevant health information
To act as digital champion
Issue hospital contract breach letters
Manage all weight management referrals
Process exception report list
Administration:
Run and action a number of regular searches
Run and action IGR call and recall
Run and action Learning Disabilities call and recall and attend Network LD meetings
Process ADHD/Autism referrals
Process Breast Screening information
Person Specification
Qualifications Essential
Evidence of a good standard of education Understanding of Microsoft Office A demonstrable commitment to professional development
Desirable
Experience of working in a public reception environment Experience of dealing with the public via telephone Experience of Emis clinical system (preferable but not essential) Experience of Microsoft Office software Experience of dealing with public/patients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ELLERGREEN MEDICAL CENTRE
Address 24 Carr Lane
West Derby
Liverpool
L11 2YA
United Kingdom
Employer's website https://www.ellergreenmc.nhs.uk/ (Opens in a new tab)