About this role
Job summary
The post-holder will participate in the delivery of the ICT services across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO). Supporting the installation, configuration and maintenance of end user equipment, systems and software mainly to deliver the primary care IT service across 35 GP practice and 5 primary care network (PCN) locations within the Tameside and Glossop estate.
Duties will include providing effective and efficient IT support and technical advice on desktop, laptop and peripheral technologies, and other third party systems across the ICT service while actively managing, troubleshooting and resolving IT hardware and software technical issues quickly in order to minimise impact on end user device unavailability.
Provide support cover on short-term basis for colleagues in the IT Tier 1. To work alongside Tier 3 colleagues and other ICO / partner organisations as required.
Core hours of the service are 7:30 a.m. to 18:00 p.m. The post holder will be expected to be a member of an IT technician rota covering the core hours. The IT technician is also required to work remotely and in the field including travel to any of the 35 GP sites, 5 PCN sites or other ICT locations therefore it is expected that the successful candidate will have the ability to travel.
Main duties of the job
Support the installation, configuration and maintenance of end user equipment, systems and software to deliver the ICT service.
To support endpoint hardware and software defined and any ICO supported equipment connected to the ICT network. This includes for example desktops, laptops, printers and scanners. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirement.
The physical and remote deployment of hardware and software to ICT end users through the use of physical media, remote server based tools and applications. To support the software installed on all end point devices, including desktops and laptops. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirements
The physical and logical connection of hardware to the network to enable connectivity to support the service needs. To ensure that all security requirements are adhered to without exception, and that all standards and SOP's are followed
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Compassion Accountability Respect Excellence We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Qulifications Essential
HNC/HND/Foundation Degree level qualification in an IT subject or equivalent experience Suitable education standard - A levels or equivalent
Desirable
Achievement of ITIL Foundation qualification at V3
Experience Essential
Experience of desktop software & hardware configuration Experience of PC & peripheral hardware components Excellent understanding of Microsoft Office 365 products Awareness of data confidentiality
Desirable
Experience of primary care information systems Emis Web / SystmOne Experience of server operating systems Experience of active directory
Skills Essential
Ability to interpret user requirements Excellent written and verbal communication skills Ability to deal with sensitive situations with tact and diplomacy Ability to prioritise conflicting requirements Excellent accuracy and attention to detail Experience as an IT Technician / Field Engineer
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust
Address NHS Tameside and Glossop ICFT
Fountain Street
Ashton Under Lyne
OL6 9RW
United Kingdom
Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)