About this role
Job summary
Locality Administrator
Band 4
37.5 hours
Permanent
The designated person will be responsible for Administration and Clerical (A&C) staff management and development. They will manage multiple administration and clerical teams across Tameside & Glossop community localities ensuring a high quality; efficient administrative service is provided to all service users.
The post holder will be customer focused and understand the importance of providing a professional frontline service to all service users. They will ensure there is effective and efficient facilities management support services at Community sites on behalf of the Trust. The post holder will have a knowledge and understanding of all healthcare community services and be responsible for the security/maintenance of multiple multi-use clinic sites and centres incorporating a variety of disciplines and a large staff complement.
Liaising with clinicians and appropriate others is essential to ensure the smooth running of services. They will have high-quality communication skills, ensuring policies and procedures are followed by all A&C staff members across the locality.
The post holder will undertake duties delegated by management, using their own initiative and working without supervision, and will lead their teams by example. The post holder will undertake tasks requiring strict confidentiality which may include personal sensitive information.
Main duties of the job
Office Management skills including line management of two Clinic Administrators and 15 Clerical Officers in Community Admin Service and the coordination of Administration functions at Community localities/sites.
Ensuring any maintenance issues within the Community Localities are reported using the correct channels.
Provide a full range of clerical tasks, IT skills including spreadsheets, word processing, e-mails and basic keyboard skills, retrieval of information using Child Health systems, photocopying, preparing and processing sessions.
To use the patient data system (Emis) to book patient appointments.
To work as part of a team and to carry out tasks set by the Business AdminCo-ordinator or Senior Management. To be conversant with of all the services offered within Community Healthcare Localities.
To contribute to the recruitment and selection process of administration staff according to Trust Procedures.
Responsible for the line management of staff incorporating appraisals, 1-1s, sickness/absence management, authorising annual leave and coordination of staffing rota's.
Using your knowledge and skills to provide support and guidance to staff as required
Support new or less experienced work colleagues to adapt to the workplace
Knowledge of Data Protection Act and Patient Confidentiality, Risk Management and Health and Safety Procedures.
To ensure the smooth running of the services provided by the Community Healthcare setting.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Compassion Accountability Respect Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Experince Essential
Customer Service Skills Previous experience of working with General Public Previous experience of working in an office environment Line Management Experince
Skills and knowledge Essential
Effective communication and organisational skills Excellent telephone skills Ability to prioritise work High degree of interpersonal skills Resilient to working under pressure Accuracy and attention to detail Awareness and understanding of the importance of confidentiality Able to work as part of a team or independently Good IT Skills and Microsoft packages
Desirable
Knowledge of hospital systems
Education & Qualifications Essential
Keyboard and IT Skills GCSE English or Equivalent
Desirable
A Levels or equivalent Customer Care Qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tameside and Glossop Integrated Care NHS Foundation Trust
Address Denton Locality
Ann St Clinic
Ann Street
M34 2AJ
United Kingdom
Employer's website https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)