About this role
Job summary
We have an exciting opportunity for a friendly and enthusiastic Care Navigator to join our supportive practice team, providing fixed-term maternity cover for approximately 6 months.
Working as part of our reception and care navigation team, you will play a key role in helping patients access the most appropriate care and services and ensuring they receive a friendly, efficient and professional service.
Working pattern:
Monday: 13:0019:00Tuesday: 09:0013:00Wednesday: 08:3013:00The contracted hours are currently 14.5 hours per week. There may be scope for additional contracted hours in the future, subject to availability and the needs of the practice. We would therefore particularly welcome applicants who could offer flexibility to increase their hours should further opportunities become available.
Main duties of the job
The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
Opening up / locking up of the Practice premises in accordance with Practice protocols. Maintaining and monitoring the practice appointments system by managing patient calls appropriately Signposting patients to other more suitable services as appropriate Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Contact patients and external agencies as requested by members of the Primary Health Care Team To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
About us
We are a friendly teaching practice providing primary care services in Bristol. We strive to provide an excellent clinical service to our patients with our hardworking team. We are a practice in the centre of Westbury on Trym in a new purpose-built building serving our community.
Westbury On Trym is situated in the heart of Northwest Bristol. This is a beautiful area of the city for families and professionals and there is an above-average elderly population. This gives the practice an interesting mix. It is a lovely place to live and work if you are considering moving to the area.
The premises are owned by the partnership and are modern, purpose-built and inviting to staff and patients alike.
We are a non-dispensing PMS practice, with a strong interest in both teaching and research.
There is a strong team ethos within the practice, and it is very important to the partners that this is maintained and developed.
We are committed to a patient-centred methodology and have an open and friendly approach. This is reflected in our vision and values:
Working together
Open and honest
Targeting sustainability
Patient-centred
Community focused
Compassionate
Job description Job responsibilities
Main Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
Opening up / locking up of the Practice premises in accordance with Practice protocols. Maintaining and monitoring the practice appointments system by managing patient calls appropriately Signposting patients to other more suitable services as appropriate Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Contact patients and external agencies as requested by members of the Primary Health Care Team To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ad-hoc Duties
Whilst primarily the role of the individual is to answer incoming phone calls form patients. From time-to-time the duties and responsibilities may extend to:
Monitor the flow of patients into consulting rooms and treatment rooms Processing and distributing incoming (and outgoing) mail Periodically checking incoming e-mails Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English. Experience of working with the general public. Excellent communication skills and effective in communicating and understanding patient needs. Competent in the se of MS Office and Outlook. Ability to use own initiative, discretion, and sensitivity. Ability to work as a team member and autonomously Sensitive and empathetic in distressing situations Punctual and committed to supporting the team effort Clear, polite telephone manner Flexible and cooperative
Desirable
Active signposting or Care Navigator training qualification Experience of working in a healthcare setting Chaperone procedure Demonstrate personal accountability, emotional resilience and work well under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Westbury on Trym Primary Care Centre
Address Westbury Hill
Bristol
BS9 3AA
United Kingdom
Employer's website http://www.westburysurgery.co.uk/ (Opens in a new tab)