About this role
Job summary
We are looking to recruit a permanent, full time Assistant Care Navigator Supervisor to work over 5 days, up to 37.5 hours per week (Monday to Friday), to meet the needs of the surgery with shifts between 8am and 7pm. Exact details to be discussed.
The Assistant Care Navigator Supervisor will be responsible for assisting in the day-to-day supervision and management of all care navigation staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Care Navigator Supervisor as necessary.
Please note that this advertisement may be closed early if a suitable applicant is recruited.
Main duties of the job
Duties can include but are not limited to assisting the Care Navigator Supervisor to lead and manage the Care Navigation Team - as well as being part of that team - that safely care navigate patients according to practice protocols, greets and directs patients, makes effective use of the appointment system, books appointments, processes information and assists patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The Assistant Care Navigator Supervisor will take on additional leadership and management roles to ensure the team is adequately staffed and trained, and to support in the wider management of the practice by adopting specific responsibilities and assisting with practice processes that enhance patient care.
About us
Mayford House Surgery aims to provide excellent, accessible and safe health care by well trained and caring staff. We strive to provide patient centred health care to meet our patients individual health care needs.
Job description Job responsibilities
Job Responsibilities:
Support safe care navigation by adhering to agreed protocols, recognising red flag symptoms, and escalating urgent or complex cases appropriately Assist in interviewing, inducting and training new care navigation staff to agreed standards Where required, assist in completing annual appraisals for care navigators in line with Practices guidelines Assist in ensuring adequate staffing levels, organising rotas, and in approving annual and other leave, in line with agreed policy Assist in ensuring adequate reception and associated facilities for practice, ICB and other in-house providers associated with the practice Prepare and print Room Allocation Rota of clinical rooms Assist in overseeing learning events and take any necessary action from outcomes Support the management of patient concerns and complaints, ensuring appropriate escalation and resolution Assist in maintaining the care navigation tool Support in monitoring private fees work Assist in reviewing telephone data and taking any necessary action to improve service and processes Fire Warden duties including the checking of systems Continually assess and evaluate systems, recommending changes and improvements to the Care Navigator Supervisor as appropriate Assist in completing care navigator audits, and clinical staff audit projects as necessary Assist in SystmOne clinical reports and Accurx batch messages, with appropriate supervision Support the practice in the management of chronic diseases through regular recall messages to patients Assist Care Navigator Supervisor to write and maintain any reception policies and procedures Advertise and organise any surgery closures and late-night clinics Making effective use of training to update knowledge and skills, and assist with initiating and managing the training of others Producing the quarterly Practice newsletter, liaising with different Practice departments and Team Leaders for appropriate copy Regularly maintain footage for the Practice television screen in the waiting room, Practice website and FaceBook with up to date information, removing any out of date pages and details Deputise for Care Navigator Supervisor in her role as Homeless Lead for the practice Deal with general telephone enquiries from patients and general public Deal with more complex enquiries from patients Inform patients of laboratory report results as appropriate Key in patient identification data to computer Register new patients, checking automated registrations and processing manual registrations Monitor archive filing Manage the various appointments, in line with agreed policies Make appointments for patients to see doctors, nurses and other clinical staff associated with the practice, in line with agreed policies Record requests for house calls/visits, in line with agreed policies Record messages for doctor, nurse and administrative staff The post holder will not provide clinical advice and will refer clinical questions to appropriate staff Usual roles of a care navigator should be fulfilled The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience leading and managing teams Experience of working in a health care setting
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Strong SystmOne skills Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Other Requirements Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
Driving licence / own transport
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mayford House Surgery
Address Boroughbridge Road
Northallerton
North Yorkshire
DL7 8AW
United Kingdom
Employer's website https://www.mayfordhouse.co.uk/home/ (Opens in a new tab)