About this role
Job summary
Join us and help shape the digital infrastructure that underpins modern healthcare. As an IT Infrastructure Specialist, you will be part of a proactive team responsible for delivering secure, reliable and resilient IT services that support staff and patients across our organisation and partner networks.
This is an exciting opportunity to work with a broad range of technologies across cloud, hybrid and on-premises environments, contributing to both operational support and strategic projects. You will have the chance to solve complex technical challenges, drive service improvements and play a key role in strengthening our cyber security and infrastructure capabilities.
We are looking for motivated individuals who enjoy continuous learning, collaboration and innovation. In return, you will gain exposure to a diverse technology estate, work alongside experienced professionals, and have opportunities to develop your technical expertise and career within a supportive NHS environment.
If you are passionate about technology, enjoy making a tangible difference, and want your work to directly support the delivery of high-quality healthcare services, we would love to hear from you.
Main duties of the job
As an IT Infrastructure Specialist, you will play a key role in maintaining and developing the digital infrastructure that supports healthcare services across the Integrated Care System. Working within a skilled technical team, you will provide expert support across a broad range of technologies, helping to ensure systems remain secure, reliable and available for colleagues and healthcare providers.
The role involves troubleshooting and resolving complex technical issues, supporting cloud and on-premises infrastructure, implementing system improvements, and contributing to projects that modernise and strengthen digital services. You will help maintain high standards of cyber security, support business continuity and disaster recovery arrangements, and ensure infrastructure is well documented and managed throughout its lifecycle.
You will work closely with colleagues, suppliers and partner organisations to deliver technical solutions, share knowledge and support continuous service improvement. The post offers the opportunity to work across a varied technology estate, contribute to strategic infrastructure developments, and influence how digital services evolve within a large and developing NHS organisation.
This is an ideal opportunity for a technically capable infrastructure professional who enjoys problem solving, working across diverse technologies, and making a direct contribution to services that support patient care and organisational effectiveness.
About us
Under the Model ICB Blueprint and the 10 Year Health Plan, ICBs will adopt a more strategic commissioning role, focusing on population needs, reducing inequalities, and delivering the three shifts as defined in the 10 year health plan, all while operating within strict financial limits.
The new organisation will operate on a larger scale with a revised vision and purpose, managing a commissioning budget of around £8 billion. Our role as a strategic commissioner is to transform our local NHS through exceptional commissioning and build an innovative health system fit for the 21st century that truly meets our communities needs. Informed by high quality data and insights, we will radically re-imagine how we operate, making sure that every pound in our system delivers the best possible value for everyone we serve.
We will encourage and support our people to grow and develop new skills and embrace new agile ways of working. Everyone is encouraged to contribute ideas, seek feedback, and take part in creating a listening and learning culture where insight leads to improvement.
We will work as a team of teams, collaborating across services and professions to deliver the best outcomes for our communities. You will be encouraged, and expected to model inclusive behaviours, valuing diverse perspectives and helping to create a workplace where everyone feels respected, supported, and able to thrive.
Job description Job responsibilities
Please also refer to the attached detailed Job Description.
The IT Infrastructure Specialist is responsible for delivering highquality 3rd line technical support, maintenance, and enhancement to the ICB and GP IT infrastructure. The post holder provides expert handson technical skills across, networks, cloud platforms (Azure), identity management, telephony, storage, backup, and endpoint systems. They ensure that core digital infrastructure remains reliable, secure, well-maintained, and aligned to defined standards. The role supports the Senior Infrastructure Lead in implementing service improvements, resolving complex technical issues, and ensuring infrastructure services enable safe and effective patient care across primary care and corporate environments.
Working Patterns and Location:
We work in a flexible and inclusive way to best support our colleagues, communities and partners. This means your role may involve a mix of working from different locations, including ICB offices, partner organisations, and community settings, as well as working from home. Some aspects of your role will require you to work in placemeeting face to face with colleagues, patients, partners and providersto build relationships, understand local needs and support the delivery of high-quality care. At other times, you will be able to work more flexibly, including remotely, depending on the needs of the role and the work being carried out. We aim to support a healthy worklife balance while ensuring we remain visible, connected and responsive to the communities we serve. You will be expected to work with your manager and team to agree a working pattern that supports both service delivery and your wellbeing.
Key accountabilities:
Deliver advanced technical support for core infrastructure technologies including networks, servers, storage, cloud services (Azure) and identity platforms.
Carry out incident investigation and resolution, escalating to the Infrastructure Lead where appropriate.
Implement technical changes, updates, patches, firmware upgrades, and configuration adjustments in line with change control processes.
Maintain secure configurations, adhering to cyber security policies, baselines and guidance issued by the Infrastructure Lead and Cyber Specialist.
Support service continuity by contributing to backup operations, disaster recovery tests, resilience improvements and incident recovery.
Maintain detailed and accurate infrastructure documentation, diagrams, inventories and technical records.
Proactively monitor system performance, capacity, and availability, raising risks or improvement opportunities.
Contribute specialist knowledge to digital projects, migrations, upgrades and technical implementation tasks.
Support asset lifecycle management including network hardware refresh, equipment deployment and secure disposal.
Maintain the end user devices base images.
Participate in an out-of-hours or extended support rota when required to support major incidents or essential maintenance.
Person Specification
Experience Essential
Please also see attached Person Specification. Customer Services. Desktop operating systems and applications. Desktop/office applications. Data backup and recovery technologies. Computer & Peripheral devices, server operating systems. NHS Information Governance. Data Protection and Caldicott Principles. Broad range of technical skills and experience across a range of disciplines within IT and networking systems. Windows Server, TCPIP, Active Directory, Group Policy, RADIUS, Certification Authority. Cloud platforms e.g. Azure, Office 365, Cisco Meraki. Change Management within complex IT projects. Good communication and reliability. Ability to prepare and produce concise yet insightful communications for dissemination to stakeholders. Proven experience of providing a customer service function. Ability to use informed persuasion to influence others. Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex technical issues. Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Ability to supervise Team members and third-party contractors as required. Able to work with, suppliers and contractors. Ownership of issues. Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales. The promotion of equality of opportunity and good working relations (providing practical leadership). Self-motivated. Demonstrates honesty and integrity and promotes organisational values. Embrace change, viewing it as an opportunity to learn and develop.
Qualifications Essential
Please also see attached Person Specification. Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area. Significant experience of successfully operating in a sensitive environment. Evidence of continued professional development. Experience successfully handling highly complex IT operational issues
Employer details Employer name NHS Dorset
Address NHS Dorset Integrated Care Board
County Hall
Colliton Park
Dorchester
Dorset
DT1 1XJ
United Kingdom
Employer's website https://nhsdorset.nhs.uk/ (Opens in a new tab)