About this role
Responsibilities are not limited to the enclosed
• Supporting customers across the wider business. • Provide world class customer service to both new and existing customers. • Provide Sales support to customers. • Continual learning of products/services. • Promote and sell products to new and existing customers • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence • Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance) • Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service • Identify and understand customer needs in order to provide a consistently high-quality service • Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner • Increase customer retention, loyalty and build a credible reputation • Grade 12 (Mandatory) • Soft skills & Telecommunications Experience (Advantageous) • Computer Literacy (MS Office, Social Media, Online, Navigation) • Good articulation of the English language (Spoken and Written) • Experience 12 months BPO experience • Some post High School education preferred
“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”
They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Graduate 1 - 3 Years