About this role
• Oversee day-to-day operations of the department and ensure coherence and • continuity • Close coordination with carriers, customers, shippers/consignees and suppliers to plan the most appropriate freight solutions • Carrier, freight contract and procurement management (ensure pricing competitiveness) • Liaise, coordinate and negotiate terms of carriage with carriers, shippers and consignees • Own, monitor and manage the unit’s financials and profitability. Review pricing strategies and conduct profit margin analysis to maintain competitiveness; • Support commercial pursuits with competitive pricing and innovative solutions • Lead implementation and onboarding of new freight customers • Resolve service issues promptly; conduct root-cause analysis and develop corrective action plans. Escalate more complex cases to SQ team for guidance and alignment • Review processes and develop continuous improvement strategies to drive efficiencies and customer satisfaction • Liaise and coordinate with other internal stakeholders to ensure that the end-to-end freight process is seamless • Prepare accurate weekly performance reports for senior management • Coordinate with regional freight product teams to implement new freight products and solutions in Thailand • Manage the department’s budget and lead the IFS team to achieve financial targets, KPIs and customer satisfaction levels • Manage team members; recruit, train, manage performance.
• At least 10 years of proven experience in the international freight logistics environment • Extensive experiences in servicing freight customers and highly capable to provide alternative solutions for customers related to international freight • Strong relationship and network with local offices of major carriers and local forwarders • In depth knowledge of international freight documentation procedures and flows. • Good knowledge of trade compliance requirements, IMO/DG regulations and other local regulatory requirements • Ability to work independently and able to supervise and track multiple processes • Computer-savvy with a working knowledge of freight and logistics platform. Familiarity with CargoWise is an advantage • Strong stakeholders (both internal and external) management skills. • Good English skills (spoken and written) and interpersonal skills • High analytical skill to keep track of vendors contract, freight profitability and productivity • High ability to handle unexpected issues pertaining to customers, vendors, and related part of logistics chain. • Monitor and manage KPIs • Lead, supervise, coach and train staff