About this role
WTW has bold ambitions – we want to be the best company we can be for our colleagues and clients. We’re a leading global people, risk and capital company with the most accomplished and aspiring talent in the industry – join us if you want to work with interesting people on exciting assignments and expand your career. The Communication Coordinator will be part of a global team that helps bring communication strategies to life through high-quality content, digital communications, project coordination and operational excellence. You’ll support the communication team across businesses, functions and geographies, helping deliver engaging content that supports business priorities. This is a highly collaborative role for someone who enjoys variety, thrives in a fast-paced environment and takes pride in delivering high-quality work. You’ll have opportunities to build expertise across internal communication, change management, digital channels, AI-enabled tools and project delivery while working with colleagues around the world. Responsibilities Partner with Communication team members to develop, format, edit and quality-check a wide range of communication deliverables including presentations, emails, newsletters, intranet content and supporting materials. Support the development and delivery of communication activities and deliverables that help meet stakeholder and business objectives. Create and maintain project plans, communication schedules and timelines, coordinate reviews and approvals and help ensure work progresses efficiently from initiation to delivery. Gather, organize and synthesize information from subject matter experts and stakeholders to support the development of clear, effective communications. Review and edit content for clarity, consistency, readability, accessibility and quality, ensuring alignment with WTW brand, tone and style standards. Use AI-enabled tools to improve quality, consistency and efficiency while maintaining appropriate human review and judgment. Manage and publish content through communication channels and platforms such as Poppulo, SharePoint, Viva Engage, Teams, Outlook and Microsoft Forms. Experience with these tools is a plus; training will be provided where needed. Support the management of communication distribution lists, shared mailboxes, intranet content and other team resources. Coordinate with internal partners and external resources as needed, such as intranet advisory, translation services, design or video production. Provide support for Teams Town Halls and other virtual events, including scheduling, setup, coordination and production activities. Serve as a trusted partner to communication team members by proactively identifying improvements, spotting risks and helping ensure deliverables are accurate and publication ready. Deliver high-quality communication support that meets deadlines, achieves objectives and exceeds stakeholder expectations. Build strong relationships and collaborate effectively across teams, functions, geographies and cultures. Actively participate in team and stakeholder discussions, contributing ideas, insights and continuous improvement opportunities. Continue developing communication, change management, project coordination, digital channel and AI skills to support ongoing growth and career development.
-
Requirements Three-plus years of experience in internal or external communication, marketing or public relations. Experience in a Global Service Delivery Center environment or at WTW is a plus. Experience working in financial services, insurance, consulting or another highly regulated industry is an advantage. Excellent listening, writing, editing and interpersonal skills, with the ability to translate information into clear, concise and engaging communications for different audiences. Strong project coordination and organizational skills, including the ability to manage multiple priorities, deadlines and stakeholders simultaneously. Demonstrated ability to collaborate effectively across teams, functions, cultures and geographies. Proficiency in Microsoft 365 applications, particularly Word and PowerPoint. Experience with SharePoint, Poppulo and PowerBI is a plus. Experience using AI-enabled tools such as Copilot is a plus. Detail-oriented, organized and adaptable with solid business and financial acumen. Ability to interpret and act on input from multiple stakeholders, navigate ambiguity and prioritize workload and effectively. Experience handling sensitive and confidential information with professionalism and discretion. Comfortable working flexibly with colleagues across multiple locations and time zones, including occasional extended hours when required. Ability to work efficiently and effectively under pressure in a fast-paced environment focused on continuous improvement. A fast learner with a positive, proactive and solution-oriented mindset. WTW is an Equal Opportunity Employer