About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Training Associate III Remote, Malaysia What you get:
• Full-time employment with benefits day one including paid holidays • Paid Training • Fully remote position Requirements:
• Must be at least 18 years of age or older • Preferably a high school diploma and above • Must be able to submit a background check and drug test • Must be able to work 12 hours daily from 8PM to 8AM or vice versa, any 4 days between Mon to Sun on shift rotating (weekday and weekend shift) Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following:
• Perform data entry as it relates to learning administration
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution
Qualifications:
• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members
Job Requirements:
• Good communication skills (English) • Must be able to perform a dual role in data processing and technical helpdesk support • Good experience on Microsoft Excel & other Microsoft applications • Fresh graduates are encouraged to apply and training to be provided