About this role
Job summary
Support Colposcopy Administrator
AfC Band 3 post - 20 Hours
The Gynaecology service is looking to recruit an enthusiastic, self-motivated administrator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering a comprehensive, medical audio and word-processing service to the clinical team within the Colposcopy service.
You will have good organisational skills and be able to manage your workload effectively. It is desirable for you to be competent in using Careflow and Dragon dictation software
We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.
Main duties of the job
Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.
Ensure patients receive positive, courteous and helpful support.
Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.
Respond to patient and community enquiries.
Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.
Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.
Attend MDT meetings.
Ensure information entered onto database is robust, accurate and complete.
Liaise with departments, GP practices and hospitals to obtain required information.
Act as first point of contact for patients regarding appointments and results.
Ensure results and follow-up appointments are issued appropriately.
Monitor non-attendance and ensure required notifications are made.
Type clinical correspondence including letters to patients
Support service reports, audits and data collection.
Attend training and maintain knowledge of new developments.
Support colposcopy fail-safe processes and quality assurance activities.
To book appointments and manage clinics for the Nurse-led Urogynaecology service
About us
Walsall Healthcare NHS Trust The Trust directly employs more than 4,000 staff making it one of the largest employers in Walsall. We are an integrated Trust and the only provider of NHS acute care in Walsall, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor Hospital houses the full range of district general hospital services under one roof.
We provide high quality, friendly and effective community health services from some 60 sites including Health Centres and GP surgeries. Covering Walsall and beyond, our multidisciplinary services include rapid response in the community and home-based care, so that those with long-term conditions and the frail and elderly, can remain in their own homes to be cared for wherever appropriate.
The hospital site was redeveloped between 2007 and 2010 and has 550 acute beds. It also comprises of outpatient, diagnostic and treatment facilities for short stay cases whilst the upgraded older building provides emergency care.
Over the last 12 months more than £50m has been invested in healthcare services across the hospital's estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit and a new Obstetric Theatre and expansion of the Neonatal Unit
Job description Job responsibilities
Support the Colposcopy Medical Secretary/Administrator with day-to-day management of the service.
Ensure patients receive positive, courteous and helpful support.
Work with colposcopy medical staff and nurse colposcopists to ensure queries are dealt with effectively.
Respond to patient and community enquiries.
Maintain knowledge of the NHS Cervical Screening Programme and referral pathways.
Manage Direct Referrals ensuring appointments meet National Colposcopy Standards.
Attend MDT meetings.
Ensure information entered onto database is robust, accurate and complete.
Liaise with departments, GP practices and hospitals to obtain required information.
Act as first point of contact for patients regarding appointments and results.
Ensure results and follow-up appointments are issued appropriately.
Monitor non-attendance and ensure required notifications are made.
Type clinical correspondence including letters to patients
Support service reports, audits and data collection.
Attend training and maintain knowledge of new developments.
Support colposcopy fail-safe processes and quality assurance activities.
To book appointments and manage clinics for the Nurse-led Urogynaecology service
Person Specification
Qualification Essential
Pass at GSCE Math and English or equivalent
Desirable
Audio typing Skills
Experience Essential
Excellent knowledge of the full range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)
Desirable
Experience of using Hospital patient management systems (e.g.Care Flow) At least 1 year in NHS within last 2 years
Skills Essential
Excellent interpersonal and communication skills
Knowledge Essential
Knowledge of medical terminology and secretarial procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Manor Hospital Walsall
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)