About this role
Job summary
The Reception Manager is responsible for leading and managing the reception and administration team to ensure the smooth and efficient day-to-day running of practice operations. The post holder will support service delivery, staff development, patient experience, and practice performance, whilst maintaining high standards of confidentiality, compliance, and operational efficiency. Working closely with the management team, the Reception Manager will play a key role in supporting achievement of practice objectives, including enhanced services and QOF targets.
Main duties of the job
The Reception Manager will oversee the administration and reception functions of the practice, providing day-to-day leadership, supervision, and support to the administrative team. Responsibilities include managing staff rotas, conducting appraisals, identifying training needs, coordinating patient registrations, supporting appointment management and clinical rotas, maintaining policies and procedures, and ensuring adequate staffing cover.
The post holder will act as a key point of contact for patients, staff, and external organisations, supporting complaint management, responding to enquiries, and promoting excellent customer service. They will also contribute to practice performance through supporting QOF and enhanced services, producing reports, participating in audits, coordinating meetings, and driving continuous improvement initiatives. In addition, the Reception Manager will support compliance with health and safety, safeguarding, information governance, and CQC requirements, whilst helping to maintain an efficient, patient-focused and responsive service.
About us
We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).
In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.
We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.
Job description Job responsibilities
Please see attached job description.
If you need any further information, please feel free to contact the Practice Manager (Jessica Morris).
Person Specification
Experience Essential
Experience of working in a GP surgery Experience of managing a team
Desirable
Experience of claims within a GP surgery
Qualifications Essential
GCSE Maths and English at Grade C (Level 4) or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bilsthorpe Surgery
Address 35 Mickledale Lane
Bilsthorpe
Newark
Nottinghamshire
NG22 8QB
United Kingdom
Employer's website http://www.bilsthorpesurgery.co.uk/ (Opens in a new tab)