About this role
Job summary
We are seeking an experienced and highly organised GP Receptionist to join our busy and friendly practice team.
The successful candidate will have previous experience in a GP practice or NHS healthcare setting and demonstrate excellent administrative, communication, and organisational skills. Experience handling referrals, managing clinical systems, and working within NHS pathways is essential.
Main duties of the job
The post holder will be primarily responsible for carrying out reception duties, including:
Managing incoming calls and patient enquiries
Booking GP appointments and signposting patients appropriately
Front-of-house reception cover
Processing registrations and general administrative tasks
Prescription management
Managing waiting lists
Liaising with GPs and other healthcare staff
Supporting data collection, reporting, and audit requirements
Supporting management when required
About us
We are a two-partner GMS (General Medical Services) teaching practice with a steadily growing patient list of approximately 4,370 patients. We pride ourselves on delivering excellent clinical care with a strong ethos of service to our local community. This commitment is reflected in consistently high QOF achievement, a low level of complaints, and regular positive feedback from patients. We were rated GOOD in all areas at our most recent CQC inspection (08.06.22).
In addition, we also deliver the Nottinghamshire Community Dermatology Service. The service is commissioned by the local Integrated Care Board and is currently expanding further into Nottinghamshire. The dermatology service operates from within our GP surgery and provides high-quality, community-based specialist care.
We are also a recognised teaching practice, supporting medical students from the University of Nottingham, PA students from Sheffield Hallam University, and De Montfort University, Leicester. Personal development and ongoing training for the entire practice team remain a longstanding priority.
Job description Job responsibilities
Please see attached job description.
If you need any further information, please feel free to contact the Practice Manager (Jessica Morris).
Person Specification
Experience Essential
Experince of working in a healthcare setting / GP surgery
Desirable
Experince of managing data in a GP surgery
Qualifications Essential
GCSE Maths and English at Grade C (Level 4) or above
Desirable
NVQ Level 2 in Customer Service NVQ Level 2 in Health and Social care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bilsthorpe Surgery
Address 35 Mickledale Lane
Bilsthorpe
Newark
Nottinghamshire
NG22 8QB
United Kingdom
Employer's website http://www.bilsthorpesurgery.co.uk/ (Opens in a new tab)