About this role
Job summary
The post holder must ensure the provision of high-quality patient care by providing an efficient and effective administration service for the Consultants, designated Medical Staff and other health care professionals.
To act as first point of contact for all forms of communication for the Consultants and their team. To monitor the timetable of the consultant team, taking an overview of the co-ordination of outpatient commitments. To communicate appointment and admission related information to patients and/or carers.
To support the administrative pathway ensuring patients are seen within the mandatory waiting time targets.
Main duties of the job
Responsible for the accurate typing / Interpretation of correspondence including patient letters and onward referrals, which includes sensitive information, from audio tapes or Fluency voice recognition systems, onto the hospitals electronic records system. Providing assistance to the secretary's during periods of annual/sick leave and maintaining systems currently in place to obtain patient's notes and/or x-rays from other hospitals/locations in time for outpatient consultations. Responsible for receiving patient queries, written or verbal. Responding and resolving such queries and ensuring patients' needs are met, escalating within agreed protocols as required. Responsible for the filing of investigations and letters into patient's notes. To assist in the collection of patient's notes at the end of clinics and in preparation for admissions. Communicating with secretaries and the admin team lead on a regular basis regarding current workload priorities. To support the department with other general admin tasks as requested.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Skills and Ability Essential
Good communication skills Computer Literacy
Desirable
Application filled out in full
Relevant Experience Essential
NHS Experience Secretarial Experience
Desirable
Ability to work to own initiative
Qualifications Essential
Good standard of basic education with GCSE English language or comparable relevant work experience Typing Qualification
Desirable
ECDL, other information technology/word processing qualifications.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Basingstoke
Aldermaston road
Basingstoke
RG24 9NA
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)