About this role
Job summary
An exciting opportunity has arisen to join the Medicine Division at Hampshire Hospitals NHS Foundation Trust as a Gastro Cancer Pathway Navigator. We are seeking a highly motivated, organised and proactive individual to act as a central point of contact for patients on the gastro cancer pathway, ensuring coordinated, timely and patient-centred care throughout their diagnostic journey.
The post holder will work closely with multidisciplinary teams to support pathway management, identify and resolve barriers to care, and escalate issues that may cause delays in diagnosis or treatment. The successful candidate will work autonomously and will require excellent organisational, communication and problem-solving skills, together with a commitment to delivering a high-quality patient experience and supporting the timely delivery of cancer standards.
Main duties of the job
Support the coordination of gastroenterology and endoscopy cancer pathways, ensuring patients progress through referrals, diagnostics, investigations and treatment without unnecessary delay. Work closely with Endoscopy Unit teams, booking offices, diagnostic services and clinical teams to maximise utilisation of endoscopy capacity and facilitate timely access to urgent investigations. Monitor patients awaiting endoscopic procedures, tracking progress against Cancer Waiting Time standards and escalating delays, capacity constraints or pathway risks as appropriate. Validate and maintain gastroenterology and endoscopy pathway tracking systems, ensuring accurate and up-to-date information is available to support performance monitoring and service delivery. Facilitate timely booking of diagnostic tests, endoscopic procedures and follow-up appointments, supporting efficient patient flow across the gastro and endoscopy pathways. Contribute to service improvement initiatives aimed at improving pathway efficiency, reducing delays and enhancing patient experience across Gastroenterology and Endoscopy services.
About us
Our vision is to provide outstanding care for every patient. Hampshire Hospitals NHS Foundation Trust provides acute hospital services from Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital, serving a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
The Gastroenterology and Endoscopy Service delivers a wide range of specialist diagnostic and treatment pathways, supporting patients through rapid access, urgent suspected cancer and complex gastrointestinal pathways. This role offers an exciting opportunity to contribute to high-quality, patient-centred care, working alongside multidisciplinary teams to support timely diagnosis, effective pathway management and achievement of Cancer Waiting Time standards.
Job description Job responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training and Qualification Essential
A good standard of secondary education, including maths and English GCSE grades A-C or equivalent". Proficient in the use of Microsoft Office applications Evidence of continued professional development.
Desirable
Knowledge of medical terminology Qualification in business administration, customer service or healthcare administration.
Experience & Knowledge Essential
Administrative and organisational experience Experience of dealing with non-routine and complex problems and progress chasing Experience of working with confidential information and maintaining accurate records.
Desirable
Experience within the NHS or healthcare setting. Experience of cancer pathways, RTT or Cancer Waiting Time standards. Experience of working within Gastroenterology, Endoscopy or other diagnostic services.
Skills & Ability Essential
Ability to collect data and input electronically Proven ability to work to deadlines, prioritise and multi-task. Experience of dealing with non-routine and complex problems and progress chasing Excellent attention to detail and accuracy.
Desirable
Proficient in hospital patient administration systems (e.g. EPR, PAS, Somerset, ICE). Experience of maintaining pathway tracking systems, databases or waiting list management systems.
Essential Essential
Excellent written and verbal communication skills Ability to communicate sensitively and professionally with patients, relatives and healthcare professionals. Commitment to delivering a high-quality patient experience.
Desirable
Experience of acting as a patient navigator, coordinator or key point of contact for patients.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire Hospitals NHS Foundation Trust
Address Basingstoke & North Hampshire Hospital
Aldermaston Road
Basingstoke
RG24 9NA
United Kingdom
Employer's website https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)