About this role
Job summary
Previous Applicants need not apply
We are currently seeking a reliable and motivated individual to join our team. This is a part-time position of 19 hours per week, worked over two full days. Flexibility is essential, as the role will also involve providing cover for staff sickness and holidays when required.
The salary will be in line with the minimum living wage. In addition, we offer a range of benefits including five weeks paid holiday (pro-rata), a staff uniform, and membership of the NHS Pension Scheme.
If you are enthusiastic, adaptable, and enjoy working as part of a close-knit team, we would love to hear from you.
Main duties of the job
The following are the core responsibilities of thereceptionist.There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining andmonitoringthe practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, teammembersand external agencies
Read code data onSystem One
Photocopy documentation asrequired
Input data into the patients healthcare records as necessary
Directrequests for information i.e. SAR, insurance /solicitorsletters and DVLA formsto theappropriate person
Manage all queries as necessaryin an efficient manner
Maintain a clean, tidy, effective working areaat all times
Monitor andmaintainthe reception area and notice boards
Support all clinical staff with general tasks as requested
About us
We are a small, friendly team consisting of three GPs, two nurses, a Healthcare Assistant (HCA), alongside a supportive management and administrative team. Our main surgery is located in the village of Lymm, Cheshire, with a branch surgery in nearby Grappenhall.
Previous applicants need not apply.
Job description Job responsibilities
Answering calls, processing prescriptions, handling patient queries, please see job description for full details of the role.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
Experience of working with the general public Experience of administrative duties Experience of working in a health care setting EMIS / Systmone / Vision user skills
Experience Essential
Experience of working in with the general public and knowledge of computers is essential
Desirable
Experience of working in a primary care or care setting
Employer details Employer name Lakeside Surgery
Address Lakeside Road
Lymm
Cheshire
WA13 0QE
United Kingdom
Employer's website https://www.lakesidesurgery.co.uk/ (Opens in a new tab)