About this role
Job summary
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, a keen attention to detail, and the ability to handle multiple tasks efficiently in a busy GP surgery environment.
Main duties of the job
Greet and welcome patients in a warm and professional manner.
Answer phone calls promptly, ensuring excellent phone etiquette at all times.
Manage incoming and outgoing correspondence, including emails and postal mail.
Perform clerical duties such as data entry, filing, and maintaining records.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Assist with administrative tasks as required by management.
Maintain an organised reception area, ensuring it is tidy and presentable at all times.
Ensure that all new patients are registered onto the computer system promptly and accurately.
About us
An exciting opportunity has arisen at The Ridgeway Surgery for a committed, enthusiastic and motivated Receptionist who would like to join our forward thinking and friendly practice team. We are:
- GMS Practice with 6,600 patients
- 4 GP Partners
- 1 Practice Manager
- 2 regular locum doctors
- 1 Practice Nurse
- 3 Health Care Assistants
- 2 pharmacists
- 1 physiotherapist
- 6 receptionists
- 2 medical secretaries
- EMIS Web system
-
We are looking for a team player who has experience to work in GP practice and ideally EMIS Wed user.
Job description Job responsibilities
Job Summary:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may vary from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels. Such duties may include (but this list is not exhaustive):
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Processing invoices & medical reports Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Experience Essential
Excellent communication skills Experience of dealing with public
Desirable
Experience of working in primary care Experience of working in a GP practice Experience of dealing with vulnerable people
Qualifications Essential
No qualification requirement
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Ridgeway Surgery
Address 1 Mount Echo Avenue
Chingford
E4 7JX
United Kingdom
Employer's website https://www.ridgewaysurgerychingford.nhs.uk/ (Opens in a new tab)