About this role
Job summary
An exciting part-time opportunity has arisen for a motivated and organised Private Patient Administrator to join the Private Patient Unit at Frimley Park Hospital.
Monday 09:30-17:00 Thursday & Friday 09:00-17:00
The successful candidate will provide comprehensive administrative support to the Private Patient Service, ensuring the efficient management of private patient bookings, admissions, appointments, insurance authorisations, and payment processes. Working closely with consultants, patients, insurers, and clinical teams, you will play a key role in delivering a professional, responsive, and high-quality service.
This role requires excellent communication, organisational and IT skills, with the ability to manage a varied workload while maintaining accuracy and attention to detail. You will be responsible for maintaining patient records across multiple systems, supporting income-generating activity, and ensuring compliance with Trust standards for data quality, confidentiality, and customer care.
This is an excellent opportunity for an experienced administrator who enjoys working in a busy environment and is committed to providing outstanding service to patients and colleagues.
Main duties of the job
As a Private Patient Administrator, you will provide a comprehensive administrative service to support the day-to-day operation of the Private Patient Unit. You will be responsible for managing private patient bookings, admissions, outpatient appointments, and associated administrative processes, ensuring a professional and efficient service is delivered at all times.
The role involves liaising with patients, consultants, clinical teams, and insurance companies to coordinate appointments, obtain pre-authorisations, process payments, and maintain accurate patient records. You will use a range of Trust and private patient systems to ensure data is recorded accurately and in line with information governance requirements.
You will be expected to manage a varied workload, respond to patient enquiries, prepare correspondence and admission documentation, support theatre scheduling activities, and help maximise the efficient use of private patient facilities. The successful candidate will contribute to delivering an excellent patient experience while supporting the financial and operational objectives of the Private Patient Service.
The post requires excellent organisational, communication, and IT skills, together with a commitment to providing high standards of customer care and maintaining patient confidentiality at all times.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person Specification
Qualifications Essential
Good education to GCSE standard or equivalent experience
Experience Essential
Administration/customer service experience
Desirable
Administration/customer service experience within a healthcare setting
Skills & Knowledge Essential
Able to plan and carry out work with minimal assistance/supervision Excellent Communication Skills
Desirable
Knowledge of Hospital Systems EPIC
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)