About this role
Job summary
We are looking for an experienced team lead to become an integral member of our Parkside private dept. The role will be based at Parkside Frimley Park Hospital with the requirement to cover Heatherwood as and when required.
The successful post holder will build close relationships with our internal and external stakeholders ensuring that we are offering a high level of customer service at all times.
You will have a strong focus on supporting the growth of Parkside and implementing change where required.
Main duties of the job
The post holder will work as the Team Lead for the Private Outpatient Admin and Reception teams cross site and be responsible for providing excellent customer service and contributing proactive information to support the Parkside management team
The post holder will assist with the day to day running of the outpatient admin, pre-op and reception teams cross site supporting the Service Manage and covering, if required in their absence
The post holder will be responsible for the pre-op and CIU bookings service including booking the patients.
The post holder will be involved in transforming current work practices to meet all Trust requirements - this will be heavily system based working through private work queues with EPIC & CC8
The post holder will be responsible for the day to day management of staff which includes; induction, 121, appraising, rotas, sickness and initial performance management
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person Specification
Experience Essential
Significant customer service and administration experience
skills and knowledge Essential
High level analytical approach to problem solving Experience in manipulating spreadsheets
Desirable
Understanding of Medical terminology
Qualifications Essential
Good level of education with a pass in Maths and English NVQ 3 in Business and Administration or significant NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)