About this role
Job summary
Symphony Healthcare Services are looking for an enthusiastic and compassionateHealth and Wellbeing Coach to join West Somerset Primary Care Network, supporting patients across our four member GP practices and wider West Somerset communities.
This is a predominantly patient-facing practitioner role. The postholder will deliver a regular programme of individual coaching appointments, reviews and, where appropriate, group sessions; manage an active caseload; and use appointment capacity effectively.
This job role is a permanent contract, with the option to work between 30 and 37.5 hours per week.
The pay rate is from £13.27 per hour, up to £16 per hour, DOE.
This vacancy will close at midnight on 1st November 2026.
Main duties of the job
The Health and Wellbeing Coach is a core member of the West Somerset Primary Care Network (PCN) multidisciplinary team, providing practical, personalised health coaching to people who would benefit from support to improve their health, wellbeing, confidence and independence. Working within professional boundaries and the NHS Health and Wellbeing Coach Workforce Development Framework, the postholder will help people identify what matters to them, develop their knowledge, skills and confidence, and make sustainable changes that support better health and self-management.
You will work with people experiencing a wide range of challenges, including long-term health conditions, social isolation, low confidence and difficulties managing their physical or emotional wellbeing. Using a person-centred, strengths-based approach, you will empower individuals to make meaningful changes that improve their independence and quality of life.
As a member of the West Somerset Primary Care Network multidisciplinary team, your role will involve facilitating group coaching opportunities where appropriate, connecting patients with community resources and working closely with GPs, Social Prescribing Link Workers, Care Coordinators, Clinical Pharmacists, our Complex Care Team and wider community partners.
About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).
Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).
We look forward to hearing from you and receiving your application.
Job description Job responsibilities
The successful candidate will be compassionate, reflective and self-aware, with a genuine passion for supporting people to improve their health and wellbeing. They will enjoy working with people from diverse backgrounds and recognise the strengths, skills and potential that exist within every individual and community.
You will be required to provide structured, person-centred coaching through face-to-face, telephone and digital appointments, selecting the format according to patient need, accessibility and service arrangements.
You will receive and respond to referrals through agreed PCN pathways, clarify suitability for health coaching and prioritise according to patient need, risk and service criteria, as well as maintaining an active, appropriately sized caseload with clear goals, planned follow-up intervals and timely discharge or onward referral when coaching objectives have been met or the intervention is no longer appropriate.
To learn more about this role, please read our Job Description.
Person Specification
Qualifications Essential
Willingness to complete a Personalised Care Institute (PCI) accredited Health and Wellbeing Coach training programme if not already qualified.
Desirable
Coaching, counselling or other relevant qualifications demonstrating reflective listening and behaviour change skills. Training in Green Social Prescribing or Nature-Based Health and Wellbeing. Walking Group Leader, Lowland Leader or equivalent outdoor qualification
Experience Desirable
Experience of using coaching approaches, motivational interviewing or other behaviour change techniques. Experience of working within health, social care, community development or voluntary sector settings. Experience of facilitating one-to-one and group interventions. Experience of successful partnership working across statutory, voluntary and community sector organisations. Experience of networking and developing collaborative relationships. Experience of delivering or supporting Green Social Prescribing or nature-based health interventions. Experience of working in rural communities.
Knowledge and Skills Essential
Demonstrate behaviour change skills Skilled in active and reflective listening, building trust and rapport quickly Understanding of dynamic risk assessment and safe practice in outdoor environments Ability to work with minimal supervision, act decisively and ask for help when needed Proficient in Microsoft Office and digital skills
Desirable
Understanding of personalised care and supported self-management Understanding of the evidence supporting nature-based approaches to improving health and wellbeing Understanding of Green Social Prescribing principles and pathways Understanding how to apply health coaching in group settings Excellent group and 1:1 facilitation skills Knowledge of safeguarding, lone working and risk management Knowledge of local community assets across West Somerset and Exmoor National Park
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Symphony Healthcare Services Limited
Address Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)