About this role
Job summary
Symphony Healthcare Services are recruiting for a Digital and Data Lead to join the West Somerset Primary Care Network (PCN) team.
The team are looking for someone with proven practical experience of working with data and digital systems. This is not an entry-level digital role; applicants will need to demonstrate previous experience of analysing and presenting data, producing reports or management information, working confidently with spreadsheets and digital systems, and using information to investigate problems and identify improvements.
Applications for both full and part-time employment welcome.
This job role offers hours between 28 and 37.5 hours a week.
The pay rate for this vacancy varies between £14.70 and £17 per hour, depending on experience.
This vacancy will close at midnight on 19th October 2026.
Main duties of the job
West Somerset PCN has an established central team based at our Living Better Hub in Williton and a strong track record of collaborative working across our practices. We are well developed in neighbourhood working, bringing together primary care, community health, social care and voluntary and community partners to develop services around the needs of our population.
This is a varied, hands-on role combining data analysis, digital systems, reporting, communications and service improvement. You will build and run clinical searches, develop reports and dashboards, support population health and proactive care work, and help us use our data to identify trends, gaps and opportunities for improvement.
You will also help our teams make effective use of digital technology, support the development of our digital maturity, contribute to projects and new ways of working, and provide practical support to staff. The role will also support communications and promotion of PCN services, programmes and events to practices, patients and wider partners.
About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).
Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).
We look forward to hearing from you and receiving your application.
Job description Job responsibilities
The Digital & Data Lead will provide practical digital, data, reporting, communications and improvement support across the PCN. The postholder will work closely with the PCN Manager, Clinical Director, member practices, PCN teams and wider partners to make effective use of data and digital solutions, support delivery of PCN priorities and help identify opportunities to improve services, patient access and staff experience.
The role will combine hands-on digital and data support with responsibility for coordinating agreed projects and improvement initiatives, supporting PCN communications and helping the PCN understand and develop its digital maturity. The postholder will use data and technology to support population health, proactive care, service evaluation and effective decision-making, while helping teams make the best use of existing and emerging digital solutions.
The postholder will be expected to use initiative within their area of responsibility, while working within agreed PCN priorities and appropriate clinical, operational and information governance arrangements.
The Digital Lead will have access to a higher level of confidential data in the course of their employment. Therefore, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
The remit of this role is broad and will require attention to detail in delivering high-quality day-to-day operations.
**Please see Job Description for further information**
Person Specification
Qualifications Essential
Level 3 qualification in a relevant subject or equivalent level of knowledge and/or experience gained through practical, digital, data, analytical or administrative work 5 GCSE including English and Maths at Grade C/4 or above Qualification or training and experience in a relevant area such as data analysis, digital systems, information technology, business administration, project management or service improvement
Desirable
Training in quality improvement or project management methodologies Relevant NHS, primary care or information governance training
Experience Essential
Experience of working with data, including extracting, analysing and presenting information to support decision-making Experience of using digital systems and applications confidently and learning new systems quickly Experience of producing reports, dashboards, spreadsheets or other management information Experience of identifying problems and supporting the development and implementation of practical solutions Experience of managing competing priorities and delivering work to agreed deadlines Experience of communicating and working effectively with people from different professional backgrounds
Desirable
Experience of working within general practice, primary care, the NHS or a health and care environment Experience of using a GP clinical system, particularly EMIS web Experience of constructing clinical system searches, audits, reports or patient cohorts Experience of working with primary care datasets and/or population health information Experience of supporting service improvement, digital transformation or quality improvement activity Experience of coordinating or supporting projects Experience of developing dashboards or performance reporting systems Experience of delivering training or supporting colleagues to use digital systems Experience of working across more than one organisation or team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Symphony Healthcare Services Limited
Address West Somerset PCN Hub
Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)