About this role
Job summary
An exciting opportunity has arisen for an experienced Service Manager with responsibility for Quality, Safety & Governance to join the Specialist Mobility Rehabilitation Centre (SMRC) at Lancashire Teaching Hospitals NHS Foundation Trust.
We are seeking a highly organised, proactive and resilient leader with experience of ISO9000 quality systems management, clinical governance, regulatory compliance, audit, risk management and service improvement within a healthcare setting. The successful candidate will possess excellent communication and influencing skills, with the ability to work across professional boundaries to drive quality, safety and continuous improvement.
This is an excellent opportunity for an individual with significant experience in healthcare quality, governance, service management, and continuous improvement who is passionate about delivering high-quality services and maintaining excellence in patient care.
Main duties of the job
You will provide strategic and operational leadership for quality governance, all aspects of health & safety, including patient safety, risk management, service improvement, regulatory compliance, and quality assurance across all services delivered by the SMRC. Working closely with clinical and operational teams, the successful candidate will lead the development and maintenance of robust governance systems that support the delivery of safe, effective, and patient-centred care.
The role has responsibility for overseeing the service's Quality Management System, including maintenance of ISO 9001 accreditation, ensuring compliance with national standards, Trust policies, contractual requirements, and regulatory frameworks. You will coordinate internal and external audits, manage quality improvement programmes, oversee incident and complaint management processes, and ensure that lessons learned are translated into meaningful service improvements.
In addition, you will have shared responsibility for leading a team of administrative colleagues.
This role is integral to maintaining the high standards of care, governance and quality assurance that underpin the Specialist Mobility Rehabilitation Centre's services and reputation.
About us
Preston SpecialistMobility Rehabilitation Centre (SMRC) is part of the Lancashire Teaching Hospitals NHS Foundation Trust.
The SMRC is a regional Centre, providing Prosthetic, Orthotic, Wheelchair and Specialist Seating services throughout Lancashire, South Cumbria and beyond.
We are one of 9 centres that were awarded Specialist War Veteran Centre status with the associated Specialist facilities (e.g. high specification rehabilitation exercise area).
The Centre has a truly multidisciplinary team including; Consultant in Amputee Rehabilitation, Prosthetists, Prosthetic Technicians, Orthotists, Psychologist, Physiotherapists, Occupational Therapists, Nurses, Assistant Practitioners, Physical Training Instructors, Rehabilitation Engineers and Administration Teams.
Job description Job responsibilities
Lead quality governance and assurance activities across the service. Maintain compliance with ISO 9001:2015 Quality Management System standards. Oversee internal and external audit programmes and regulatory inspections. Manage risk, incidents, complaints, and quality improvement initiatives. Support compliance with CQC standards and NHS governance requirements. Monitor and report on quality performance indicators and service outcomes. Ensure effective document control and policy management. Provide leadership for continuous service improvement and change management. Work collaboratively with clinical teams to support safe and effective patient care. Provide assurance and advice to senior leaders regarding quality, safety, and regulatory compliance.
Person Specification
Knowledge & Experience Essential
Experience of working within an administrative or operational role within a busy hospital setting Leadership and staff management experience. Experience of managing NHS policies and national targets Experience in quality, governance or regulatory compliance management Experience of ISO 9001 Quality Management Systems. Experience in patient safety and incident investigation. Knowledge of audit and continuous improvement methodologies. Experience conducting risk assessments and health and safety audits. Experience in managing complaints and patient experience programmes.
Desirable
Experience of managing a budget working with planned expenditures Evidence of strong working relationships with multi-disciplinary teams Experience of MHRA compliance and medical device management. Experience of developing policies, procedures and governance frameworks. Knowledge of lone worker safety requirements. Ability to facilitate meetings and group discussions Ability to support financial budget setting
Qualifications & Education Essential
Management qualification or equivalent experience Degree or equivalent professional qualification or experience in healthcare, quality management, risk management, governance, health and safety or related field.
Desirable
Evidence of commitment to ongoing learning and professional development Health and Safety qualification (NEBOSH General Certificate or equivalent).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Specialist Mobility Rehabilitation Centre
Preston Business Centre, Watling St Road, Fulwood
Preston
PR2 8DY
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)