About this role
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Business Consulting – Lean Six Sigma Black Belt – Manager General Information Location: Dublin Available for Work Visa Sponsorship: NO Business Area: Business Consulting - Customer Transformation Contract Type: Full-Time – Permanent The Team and the opportunity Join our Customer Transformation team and help clients radically improve processes across operations to drive value for internal and external customers. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations optimise operations and have a tangible impact on performance. Your key responsibilities Process Decomposition & Lean Analysis Lead Lean Six Sigma DMAIC reviews across key client projects. Decompose end‑to‑end processes to task level, explicitly defining: Inputs and outputs Decision points Hand‑offs Exception paths Produce Value Stream Maps (As‑Is and To‑Be) with quantified metrics (cycle time, lead time, takt time, capacity utilisation). Waste Identification & Quantification Apply the 8 Wastes framework systematically to identify: Non‑value‑added activity Bottlenecks and delays Duplication and rework Quantify improvement opportunities to support: Business cases Prioritisation of AI agent candidates Phased transformation roadmaps Statistical Analysis Expert use of statistical tools and hypothesis testing to identify root causes, validate improvements, and predict performance outcomes using: Regression analysis ANOVA Correlation analysis Design of Experiments (DOE) Statistical Process Control (SPC) & Process Capability: Experience applying control charts. Process capability analysis (Cp/Cpk). Variation analysis to monitor process stability and drive defect reduction. Data Analytics & Visualization: Proficient in analysing large datasets and presenting insights using histograms. Pareto charts Scatter plots Control charts Statistical software such as Minitab, or advanced Excel. Predictive Modelling & Experimental Design: Ability to design and execute experiments. Develop predictive models. Determine sample sizes. Use data to optimize process performance and operational outcomes. AI‑Ready Process Design Bring knowledge around Data & AI to: Identify tasks suitable for agent execution. Define Human‑in‑the‑Loop control points. Shape agent‑to‑agent and workflow‑to‑agent interactions. Ensure future‑state processes are: Standardised Auditable Scalable across jurisdictions and clients. CoE & Capability Development Develop reusable Lean artefacts and patterns for repeat client delivery. Coach client and EY teams on Lean‑led AI enablement. Skills and attributes for Success To qualify for the role, you must have Certified Lean Six Sigma Black Belt. Experience delivering multiple Lean Six Sigma Black Belt projects. Proven delivery of Lean transformations in complex, regulated environments. Ideally, you will also have Strong experience decomposing knowledge‑heavy processes. Comfortable working alongside technologists, data engineers, and AI specialists. Experience presenting quantified improvement cases to senior stakeholders. Strong interpersonal, workshop facilitation skills. What we look for We’re looking for results driven, innovative, agile thinkers who are passionate about organisation transformation. You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving. What working at EY offers We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Discounted health insurance Web Doctor – Free unlimited online GP consultations for you and your family The purchase of additional annual leave Hybrid Working Free Gym membership Travel Pass Maternity & Paternity leave Bike to work Scheme Recognition Awards Cash incentives for referrals Work Mobile Tech MBA paid by EY Wellness rooms available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. Career Progression When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.