About this role
Job Requisition ID: 42013 Director | Operate SAP/ SF | Sydney Lead strategic managed services and ITSM engagements that help major organisations improve service performance, resilience and transformation outcomes through Deloitte's Operate AMS team. Tackle big issues like cyber, trust, resilience and digital transformation Mentoring, coaching and leadership programs to help you make an impact that matters This Director opportunity sits within our Operate AMS team in Australia, offering the chance to lead complex service delivery and transformation programs that matter to clients navigating change at scale. What will your typical day look like? At the centre of this role is end-to-end leadership of strategic managed services and IT service management engagements. You will oversee service performance against SLAs and KPIs, lead governance forums, maintain regulatory compliance, and ensure delivery remains commercially sound, scalable and closely aligned to client expectations. A key part of your impact will come from improving how services are designed, delivered and evolved over time. From driving operational excellence across AMS and ITSM models to identifying automation and efficiency opportunities, you will help clients make practical, sustainable progress while also overseeing financial performance, including invoicing and commercial outcomes. Working across senior client stakeholder groups, industry leaders and multidisciplinary Deloitte teams, this role brings plenty of variety and influence. You will build trusted executive relationships that create deeper partnerships and new opportunities, while leading service managers, ITSM specialists and consultants in an inclusive, high-performing environment where people can do their best work. About the team Our Operate AMS team supports clients through managed services and transformation programs that strengthen performance, resilience and service outcomes. The team works across complex environments in sectors including Engineering, Infrastructure, Healthcare and Public Sector, bringing together delivery leadership, operational expertise, continuous improvement and SAP SuccessFactors capability to help clients modernise with confidence. Enough about us, let's talk about you You may have all or some of the following skills/experiences: Significant experience leading complex AMS, ITSM or service delivery engagements at scale Strong understanding of service performance management, governance, risk and commercial oversight Experience building senior client relationships, including with executive and C-Suite stakeholders Demonstrated people leadership across multidisciplinary teams and complex delivery environments Experience driving operational change, digital transformation and continuous improvement initiatives Strong experience working with SAP SuccessFactors and a clear understanding of its role in service delivery environments Relevant qualifications in Information Technology, Business or a related field, or equivalent experience in role Nice to have: ITIL, PMP, postgraduate qualifications, or experience in public sector transformation or enterprise consulting Why Deloitte? At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world. We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. Next Steps Sound like the sort of role for you? Apply now, we'd love to hear from you! By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.