About this role
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE Must Have: A Full UK Driving License, Main Dealer Experience in Similar Role About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor: Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
• Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services. • Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience. • Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor:
• A proven high level of customer service skills, and enjoyment in working with the people. • Previous experience of working in customer service, preferably in an automotive setting but not essential • Strong communication skills and the ability to explain complex matters in understandable terms. • Able to take initiative and ownership of issues with a proactive can-do attitude. • Able to multi-task and switch between tasks whilst remaining organised. • A team player who offers help and support to others. • Willingness to learn and keep up to date with product and technical information. • Thrives in a high-pressured environment.
What we offer you:
• 25 days annual leave + Bank Holidays and your Birthday Off • Long Service Awards / Colleague Recognition • Enhanced Maternity / Paternity at qualifying service length • Car Benefit Scheme after successful completion of a probation period • Sales Incentives • Comprehensive training provided • Company pension scheme • Death in Service • Access to high street discounts through Perk Box • In-house, manufacturer & professional qualifications • Staff referral scheme • Access to medical cover through Simply Health
If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.