About this role
THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU’LL BE DOING (and doing well!)
• Manage the service department of assigned Division. • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. • Participate in the development of and manage the departmental budget • Meet revenue and gross margin targets. • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. • Responsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed. • Efficiently manage assets, such as inventory and company service vehicles. • Build and maintain a high-performance culture to include annual performance reviews and development initiatives. • Responsible for manpower planning and allocation. • Ensure customer satisfaction and cash collections. • Collaborate with the sales and installation teams to support the growth and profitability of the Division. • Ensure all employees embrace our safety culture and comply with all safety initiatives. WHAT WE LIKE ABOUT YOU
• Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment. • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. • Strong, positive team builder with leadership ability. • Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems. • Advanced understanding of Profit and Loss statements and key financial drivers. • Ability to attract, develop, grow, and retain a team. • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. • Able to work independently. • Excellent organizational, decision-making, and communication skills. • Proficient in NFPA codes and standards. • Strong computer skills; proficient at Microsoft Office. • Knowledge of OSHA safety standards. • NICET Level III preferred.
WHAT WE’RE BRINGING TO THE TABLE
• Competitive salary based on qualifications. • Paid time off plan and holidays. • 401(k) matching. • Short term and long-term disability. • Medical, dental, and vision plans with options. • Life insurance. • Company cell phone, laptop, and vehicle. • Professional career development opportunities. • Tuition reimbursement.