About this role
Location: Samaritan Medical CenterDepartment: 01.8524 SMC ADMITTINGPay Range: $24.16 - $38.65Care for our community, and your career.
Revenue Cycle Educator FLSA Classification Non-Exempt (Hourly) Position Summary Develops, delivers, and maintains comprehensive Revenue cycle education with a primary focus on Patient Access but not limited to Patient Access. Education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs. Reporting Structure Reports to: Director of Patient Access. Core Competencies • Instructional Design & Facilitation: Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles. • Regulatory & Compliance Expertise: Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles. • Technical Proficiency: Advanced knowledge of EMRs, AccuReg, and payer portals; able to train both new and tenured staff. • Coaching & Performance Development: Provides constructive feedback, reinforcement, corrective action support, and confidence‑building. • Instructional Communication: Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments. • Quality‑Focused Mindset: Interprets accuracy metrics and QA trends to develop targeted education. • Collaboration & Alignment: Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Patient Access units. • Documentation & Organization: Maintains detailed training records, SOPs, version control, and curriculum documentation. Essential Functions Orientation & Competency Management • Owns the full Patient Access onboarding program, including days 1–90 and all ongoing competency validation. • Maintains role‑specific competency checklists for Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff. • Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training. Training Development & SOP Ownership • Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides. • Creates downtime procedures and emergency playbooks for Patient Access operations. • Maintains version control and ensures all materials are consistently distributed across shifts and locations. • Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades. Remediation & Quality Improvement • Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance. • Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs. • Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements. • Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days. • Communicates unresolved concerns and ongoing patterns to the Supervisor and Director. Collaboration & Operational Alignment • Develops training calendars with the Supervisor and Leads to support 24/7 department needs. • Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities. • Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education. • Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes. Systems Training & Technical Support • Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and MOON/IMM documentation. • Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools. • Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments. LMS & Documentation • Manages attendance tracking, LMS assignments, completion logs, and competency validation records. • Monitors required annual regulatory training to ensure compliance. • Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes. Key KPIs • New‑hire competency pass rates. • Error‑reduction outcomes for designated focus areas. • AccuReg accuracy rates (initial, final, and resolution). Minimum Qualifications • Associate's degree required; Bachelor's degree preferred. • 2+ years of training/education experience or senior‑level Patient Access experience. • Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems. Work Environment / Physical Requirements • Office and classroom settings; occasional evening sessions to support off‑shift training. • Standing presentations, computer‑based work, and extended periods of instruction.
Work Shift: FLSA7DAY- 8 Hours Day Shift (United States of America)Position Hours: 80 Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.