About this role
Job Summary**
Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.
Job Responsibilities**
* Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts. * Analyze customer financial situations to determine appropriate repayment solutions. * Maintain accurate records of collection activities, customer communications, and payment statuses. * Resolve customer disputes and address inquiries regarding their accounts. * Adhere to all company policies, procedures, and legal regulations related to debt collection. * Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues. * Identify and report potential fraud or unusual account activity. * Meet or exceed individual and team collection targets.
Job Qualifications**
* Bachelor's degree in Business, Finance, or a related field preferred. * Proven experience in a collections role, preferably in a fast-paced environment. * Excellent communication, negotiation, and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Knowledge of relevant debt collection laws and regulations. * Ability to handle difficult conversations professionally and empathetically.