About this role
Job Summary:
Job Description: Role Summary
The Image Review Associate plays a direct role in Elovate's mission to make roads safer. In this position, you will review and adjudicate traffic enforcement images — including speed, red light, school zone, and work zone violations — on a computer screen, ensuring that each citation meets client and jurisdictional requirements before it is issued. This is a detail-oriented, production-focused role where accuracy, consistency, and adherence to established procedures are essential to the quality and integrity of Elovate's enforcement programs.
Responsibilities
Image Review & Adjudication
• Review traffic enforcement images captured from automated enforcement systems on a computer screen, carefully examining each image to determine whether a violation meets the criteria for citation issuance.
• Apply jurisdiction-specific rules, violation thresholds, and evidentiary standards consistently across all assigned programs.
• Assess image quality, vehicle identification, and violation elements to ensure accuracy before transmitting to the next processing stage.
• Flag ambiguous, unclear, or non-compliant images for supervisor review in accordance with escalation procedures.
• Maintain a high level of accuracy and throughput to meet daily and weekly production targets.
Document & Data Processing
• Receive, process, and classify documents and violation data from electronic and hard copy sources.
• Sort, image, file, and archive documents and records by form type and program requirements.
• Capture and enter data accurately based on client-specific requirements and established procedures.
• Verify data generated by automated extraction tools, correcting errors and flagging discrepancies.
• Ensure completed data and processed images are transmitted to the appropriate next level in a timely manner.
• Support outbound correspondence processing as required by client contracts.
Quality & Compliance
• Follow all established processing procedures, quality standards, and client contract requirements.
• Maintain a consistent error rate within program quality benchmarks.
• Participate in quality audits and accept coaching to improve accuracy.
• Comply with all Elovate policies, data privacy requirements, and program-specific confidentiality standards.
• Report system issues, image quality problems, or unusual volume trends to the supervisor promptly.
Requirements
• Entry-level role; no prior experience required — we will train the right candidate.
• Strong attention to detail with the ability to make consistent, accurate decisions at volume.
• Comfortable working in a production environment with daily throughput expectations.
• Ability to prioritize, multi-task, and maintain focus and accuracy under pressure.
• Basic computer proficiency; comfortable navigating web-based platforms and data entry tools.
• Self-motivated and able to work independently with minimal direction.
• Strong communication skills and willingness to ask questions and accept feedback.
Nice to Haves
• Prior experience in data entry, document processing, image review, or a production operations environment.
• Familiarity with traffic enforcement, public safety, or government services.
• Experience working in a role requiring high accuracy and adherence to defined procedures.
AI & Technology
Elovate uses AI-assisted tools to support the image review process. Image Review Associates are expected to work comfortably alongside these tools while applying their own judgment to every decision.
• Work with AI-assisted image processing tools that may pre-screen images or flag potential violations — your role is to review those outputs and make the final adjudication decision.
• Understand that AI tools support your work but do not replace your judgment; every citation decision requires human review and sign-off.
• Report unexpected AI tool behavior, unusual outputs, or quality concerns to your supervisor so improvements can be made.
• Be open to learning and adapting as Elovate introduces updated AI tools and workflows into the image review process.
• Participate in training sessions on new AI-assisted tools and contribute feedback on usability and accuracy.
About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type: Regular
Number of Openings Available: 1