About this role
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job responsibilities:
• Ensure efficient operation of the Housekeeping Department and all its equipment, ancillary maintenance and repair services and protection of the owner's assets • Inspect rooms and Public Areas routinely throughout the day • Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules if necessary to meet business demands • Be knowledgeable of Hotel information to confidently answer guest inquiries. • Observe guest reactions and confer frequently with staff to ensure guest needs are exceeded • Handle guest complaints in an expedient and effective manner • Establish par levels and monitor stock of all Housekeeping supplies, amenities and equipment. Prepare periodic Consumption Reports • Provide training and development opportunities for all Housekeeping department personnel • Administer yearly performance evaluations for all Housekeeping Supervisor; provide performance feedback to all staff; handle disciplinary problems and counsel and coach staff when necessary
Job requirements:
• 3 - 5 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment • Bachelor’s Degree from reputable University preferred • Fluent in English, Mandarin and Cantonese • Excellent knowledge of Opera, Microsoft Office, HotSOS and other operating system