About this role
Mandarin Oriental Savoy, Zurich is looking for a Restaurant Manager - Fine Dining to join our Orsini Team!
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About the job Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Restaurant Manager - Fine Dining is responsible for leading the Orsini Service team to always provide impeccable service to guests. The Restaurant Manager - Fine Dining reports to the Assistant Director of Food & Beverage and Director of RB&E (Restaurants, Bars & Experiences).
As Restaurant Manager - Fine Dining you are responsible for the following duties:
• Supporting and representing the Director of Food & Beverage for the service area in the absence and being the contact person for the Restaurant Team • Creation and control of rosters and holiday planning • Guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house • Promoting the development of employees, conducting feedbacks and appraisal interviews • Coordination of the daily restaurant work to ensure a smooth service process according to our quality standards • Personal care and advice for our guests • Ensuring guests satisfaction with the highest quality standards and professional handling of guest complaints • Innovating and strategizing the guest service and sales opportunities • Project and administrative task management
As Restaurant Manager - Fine Dining we expect from you:
• Completed vocational training in the upscale hotel or catering industry, ideally 2-3 years of professional experience in a similar position • Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline • Expressiveness, open-mindedness and team spirit • Written and verbal communication skills - guests will come to you with both complaints and positive feedback • High quality awareness and a sense for trends • Good computer skills and knowledge of various cash register systems • Excellent manners and well-groomed appearance, as well as a positive charisma • Resilience and flexibility - your position will include night, weekend and holiday shifts • Very good knowledge of German and English, additional foreign language skills are an advantage
Our commitment to you:
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Swiss Deluxe Rates.
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