About this role
About the Job
Based at Mandarin Oriental, Jakarta, the Restaurants, Bars & Experiences Intern will support the hotel’s Restaurants, Bars & Experiences operations in delivering exceptional dining experiences and maintaining Mandarin Oriental’s high service standards. This role focuses on operational support, guest service excellence, and coordination across RB&E outlets to ensure smooth daily operations. The Restaurants, Bars & Experiences Intern reports to the RB&E Manager and works closely with Outlet Managers, Supervisors, and Service Teams across Restaurants, Bars & Experiences Outlets. As Restaurants, Bars & Experiences Intern, you will be responsible for the following duties: Restaurants, Bars & Experiences Operations Support
• Assist in daily operations of restaurants and/or banqueting services. • Support service teams in delivering high-quality guest experiences. Administration & Coordination
• Assist with basic administrative tasks related to RB&E operations. • Support inventory tracking, requisitions, and outlet documentation. • Coordinate with kitchen and service teams to ensure smooth service flow. Guest Experience & Communication
• Interact professionally and courteously with guests, responding to basic inquiries and requests. • Support the team in handling guest feedback and service recovery when required. • Communicate effectively with colleagues to ensure seamless operations. Learning & Development
• Learn about Restaurants, Bars & Experiences service standards, menu knowledge, and hygiene practices. Additional Responsibilities
• Perform other operational or administrative tasks as required to support the Restaurants, Bars & Experiences department. As Restaurants, Bars & Experiences Intern, we expect from you:
• Currently pursuing or recently completed a degree in Hospitality Management, Tourism, Culinary Arts, or a related field. • Strong interest in Restaurants, Bars & Experiences operations and hospitality service excellence. • Good command of English with basic communication skills. • Positive attitude, willingness to learn, and ability to work in a fast-paced environment. • Well-groomed, disciplined, and able to work flexible shifts, including weekends and public holidays. Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. • Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen. We’re Fans. Are you?