About this role
Duties and Supporting Responsibilities
• Provide leadership and support for All Day Dining Restaurant colleagues. • Train, evaluate and schedule All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines. • Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant. • Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. • Create side work schedules for all positions. Ensure compliance and follow through. • To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time • Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team. • Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities. • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Macau procedures. • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. • To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE. • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS. • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards. • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details. • To liaise with the Training Manager on departmental learning and development needs. • To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines. • To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel. • To attend and participate in all required meetings on a regular basis. • To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication. • Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable. • Ensure menu descriptions are up to date and distributed appropriately. • Perform any other reasonable duties as required by the Outlet Manager from time to time. • Deputizes the Manager in his/her absence.