About this role
Key Information <ul style="list-style-type:disc;margin-left:26px;"><li><span style="font-family:Cambria, serif;font-size:16px;">Start date: ASAP </span></li><li><span style="font-family:Cambria, serif;font-size:16px;">Working conditions: Onsite</span></li><li><span style="font-family:Cambria, serif;font-size:16px;">Work location: Hoofddorp, NL </span></li><li><span style="font-family:Cambria, serif;font-size:16px;">Employment type:</span><span style="font-family:Cambria, serif;font-size:16px;"> Full-time</span></li></ul> Job Description As Warehouse Manager, you will take overall responsibility for the daily performance and continuous improvement of our warehouse operation.<br>You will lead a highly automated, robot-supported <strong>Goods-to-Person (G2P) </strong>warehouse environment, overseeing inbound, storage, picking, packing, and outbound activities. You will ensure that operations run safely, efficiently, and accurately while meeting customer and business requirements.<br>This hands-on leadership role combines <strong>people management, operational control, data-driven performance management, and continuous improvement.</strong> You will work closely with internal teams and external partners, including IT, maintenance, robotics system providers, transport partners, and customer service. Your mission <h3><span>1. Warehouse Operations</span></h3><ul><li>Lead and manage day-to-day warehouse operations across inbound, storage, picking, packing, and outbound activities.</li><li>Ensure warehouse capacity, staffing, and resources are effectively planned to meet operational demand and customer SLAs.</li><li>Monitor operational performance and take timely action to address bottlenecks, backlogs, and exceptions.</li><li>Ensure the G2P system, including robots, workstations, and tote flows, supports operational targets.</li><li>Maintain high standards of safety, quality, productivity, and operational discipline.</li><li>Manage operational priorities and reallocate resources when required to maintain service levels.</li></ul><h3><span>2. Performance & Continuous Improvement</span></h3><ul><li>Own key warehouse performance indicators and drive continuous improvement across operational processes.</li><li>Analyze operational data to identify bottlenecks, inefficiencies, and root causes, and implement sustainable improvements.</li><li>Optimize warehouse processes, layout, station utilization, labor productivity, and error rates.</li><li>Plan and manage peak periods through capacity planning, forecasting, and contingency measures.</li><li>Ensure inventory accuracy through effective cycle counting, reconciliation, and exception management.</li><li>Monitor and improve system availability and operational continuity in collaboration with relevant technical teams.</li></ul><h3><span>3. People Leadership</span></h3><ul><li>Lead, coach, and develop warehouse employees to achieve operational and business objectives.</li><li>Plan workforce requirements, shift allocation, overtime, and resource deployment.</li><li>Set clear performance expectations and follow up on individual and team performance.</li><li>Ensure effective onboarding, training, and knowledge development within the warehouse team.</li><li>Build a culture of accountability, collaboration, safety, and continuous improvement.</li><li>Maintain strong team engagement, especially during peak periods and operational challenges.</li></ul><h3><span>4. Stakeholder Management</span></h3><ul><li>Work closely with IT, maintenance, robotics system providers, transport partners, customer service, and other internal stakeholders.</li><li>Coordinate the resolution of operational, technical, and system-related issues.</li><li>Escalate critical incidents appropriately and ensure timely follow-up and resolution.</li><li>Maintain effective communication between warehouse operations and supporting functions.</li><li>Build constructive relationships with external logistics and technology partners.</li></ul><h3><span>5. Operational Control & Decision-Making</span></h3>You will maintain close control of warehouse performance by regularly reviewing operational dashboards and key metrics, including:<br><ul><li>Inbound and outbound volumes</li><li>Throughput and productivity</li><li>Robot availability and system performance</li><li>Station utilization</li><li>Operational backlog</li><li>Order and picking accuracy</li><li>Inventory accuracy</li><li>Labor productivity and cost</li><li>Safety performance</li></ul>You will also take ownership of operational exceptions, such as blocked totes, damaged cartons, missing or incorrect items, and system-related issues, ensuring that appropriate corrective actions are taken.<br>Where required, you will have the authority to:<br><ul><li>Stop or restrict operations when necessary to protect safety or operational stability.</li><li>Adjust operational priorities and resource allocation across warehouse activities.</li><li>Escalate critical incidents to IT, Engineering, Maintenance, or robotics system providers.</li></ul> Your profile <h3><span>Experience & Qualifications</span></h3><ul><li>Proven experience in <strong><span style="font-family:Calibri, sans-serif;">warehouse or logistics management</span></strong>, preferably within an automated or semi-automated warehouse environment.</li><li>Experience leading warehouse teams and managing daily operational performance.</li><li>Strong understanding of warehouse processes, including inbound, storage, picking, packing, and outbound operations.</li><li>Experience working with <strong><span style="font-family:Calibri, sans-serif;">Warehouse Management Systems (WMS)</span></strong> and operational reporting tools.</li><li>Strong analytical and problem-solving skills, with the ability to use data to identify root causes and drive improvements.</li><li>Experience with automation, robotics, or Goods-to-Person warehouse systems is highly desirable.</li><li>Strong workforce planning and resource management skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to combine strategic thinking with hands-on operational leadership.</li><li>Strong command of English; Dutch is a plus.</li></ul><h3><span>Leadership Profile</span></h3>We are looking for a manager who:<br><ul><li>Takes ownership and is accountable for operational results.</li><li>Makes clear and timely decisions in a fast-paced environment.</li><li>Can remain calm and effective during peak periods and operational disruptions.</li><li>Builds trust, motivates teams, and develops people.</li><li>Is comfortable working in a technology-driven and continuously changing environment.</li></ul><span style="font-size:15px;font-family:Calibri, sans-serif;">Has a strong focus on safety, quality, efficiency, and customer satisfaction.</span> What do we offer You will join a technology-driven warehouse operation where automation, robotics, data, and continuous improvement are at the heart of the business.<br>As Warehouse Manager, you will have the opportunity to take real ownership of the operation, lead a professional team, improve warehouse performance, and play an important role in shaping the future of automated logistics at Hikvision.