About this role
Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit Dutch-speaking Client Service Advisors to join their offices in Barcelona and support a worldwide giant of the audio equipment industry.
Your Role
Support customers over the phone, email, and chat Communicate with customers to find the best solution to their problem Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business You will use the latest technology and AI integrations and become an expert in this field Control and handle payment inquiries from sellers and buyers through various client platforms Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction.
Your Qualifications
Native level Dutch and fluent English Customer service is in your DNA and you have at least 1 year experience in the field already Good IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products Excellent communication skills You are proactive and solution-oriented You can think outside the box to always find a solution for the customer A technical background is an advantage You are proficient with computers and can type at lightning speed
The Offer
Fantastic location in Barcelona Amazing schedule, Mo-Fr 09-18h Great base salary Fully paid training Awesome career development programs, specialized courses, and language classes