About this role
Workster is partnering with a leading European BPO to hire a enthusiastic Turkish-speaking Player Support Specialist for their growing Team, working from Sofia. You will be providing gaming support via email for a number of fantastic games – Clash Royal, HayDay, Clash of Clans, Boom Beach, Braw Stars.
Your Role
Review user-generated back-office information to ensure compliance with established policies Take prompt and appropriate action on information that violates guidelines or poses risks Stay updated on internal policies to ensure accurate implementation Identify and analyse patterns to proactively address potential risks Your Qualifications
Fluent in Turkish (C1) B2 or higher English language skill Eligibility to work in Bulgaria (work permit, EU / Shengen citizenship) Knowledge of pop culture, global events, and culture of the market(s) you are serving High attention to detail Ability to defend decisions and provide context in thought process Ability to identify patterns in behaviour that can be leveraged for improved decision-making Strong organizational and time management skills to deal with shifting priorities and high volumes of work Experience investigating fraud, spam, or other types of inappropriate information is an asset The Offer
Fully paid training and very competitive base salary Stable job and career development opportunities Monday-Sunday from 07h-00h schedule, only 40h per week, 8h per day Private Health Insurance You are working for a worldwide leading company in a multicultural team Relocation package for candidates outside of Bulgaria