About this role
Hoist Portugal is seeking a proactive and customer-oriented individual to join our dynamic team as a Customer Support Specialist fluent in French. This full-time role is a fantastic opportunity for anyone eager to provide exceptional service in a growing and innovative company.
Responsibilities Effectively manage customer inquiries through various channels such as phone, email, and chat, ensuring timely and professional responses. Assist customers with product-related questions, troubleshooting, and providing solutions to enhance their experience. Keep accurate records of customer interactions, transactions, and feedback to improve service quality. Collaborate closely with internal teams to resolve complex issues swiftly and efficiently. Maintain up-to-date knowledge of our products and services to offer informed assistance to customers. Identify opportunities to enhance customer satisfaction and loyalty by suggesting solutions and improvements. Required Skills and Qualifications Fluent in French with strong communication skills in English. Previous experience in customer support or a related role is beneficial but not mandatory. Excellent communication and interpersonal skills with the ability to convey information clearly. Strong problem-solving abilities and attention to detail. Proficiency in Microsoft Office Suite and basic computer skills. Capable of working independently as well as part of a team in a fast-paced environment. Benefits of Working With Us Competitive salary and performance-based incentives. Career progression opportunities within a growing and innovative company. Comprehensive training and professional development programs. A supportive work environment that values diversity and inclusion. Flexible working conditions to promote a healthy work-life balance. Access to employee benefits such as health insurance and wellness programs. Application ProcessIf you are dedicated to providing outstanding customer support and are looking for a new challenge in a vibrant work setting, we would love to hear from you. Please submit your CV along with a cover letter explaining your interest and relevant experience in the role. Join us at Hoist Portugal and become part of a team committed to excellence and innovation in customer service.