About this role
Workster is partnering with a global leader in the airline and travel sector to recruit a German & Spanish-speaking Customer Support Agent to join their team in Seville, Spain. This is an exciting opportunity to provide top-tier customer service and assist travelers with their journey.
Your Role Handling inbound calls from customers in German and Spanish. Providing assistance with flight reservations, ticket modifications, baggage inquiries, and general travel-related concerns. Ensuring a seamless and positive customer experience by offering timely and professional support. Resolving customer queries efficiently while adhering to company policies and industry regulations. Collaborating with your team to enhance service quality and optimize processes. Your Qualifications Native or bilingual proficiency in German (mandatory). Advanced Spanish skills (minimum C1 level). Previous customer service experience is a plus but not required. Strong communication, problem-solving, and interpersonal skills. Ability to work rotating shifts between 9:00 AM and 8:00 PM, including alternating weekends. Legal authorization to work in Spain (NIE, NAF, and Spanish bank account required). The Offer 4-month temporary contract with the potential for extension based on performance. Flexible working hours: choose between 25, 30, 35, 38, or 39 working hours per week. Competitive salary based on working hours On-site training in Seville from March 4th to March 31st (8:00 AM – 3:00 PM) Opportunity for a hybrid work model depending on performance. Work in a fast-paced, international environment with career growth opportunities in the travel and customer service industry.