About this role
Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.
If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!
Your Responsibilities: Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach. Your Qualifications: Language Proficiency: Fluent in English and proficient in Spanish. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off. What We Offer: Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses. Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.