About this role
Workster is partnering with a leading global content moderation provider to recruit a Bulgarian Content Moderator for a full-time on-site role in Athens, Greece.
In this position, you will review, assess and action user-generated content across digital platforms to ensure compliance with client policies and local regulations. You will work in a fast-paced, international moderation team, helping to maintain safe and engaging experiences for platform users while applying consistent, unbiased decision-making.
Your Role
Review and moderate user-generated content (text, images, video, and live streams) according to client guidelines and legal requirements
Make accurate, timely decisions to remove, escalate, label or approve content, ensuring consistency and quality
Use internal tools and workflows to log actions, provide rationale and maintain audit-ready records
Escalate complex or borderline cases to senior moderators or specialised teams when required
Communicate clearly with peers and leads about trends, recurring issues and potential policy improvements
Contribute to knowledge base updates and participate in regular calibration and quality assurance sessions
Work rotational shifts to provide coverage across peak periods, including occasional evenings and weekends
Your Qualifications
Native or near-native Bulgarian (C2) and fluent English (B2+) for internal communication and reporting
Strong written communication skills with an ability to apply policies objectively and sensitively
Comfortable making quick, well-reasoned decisions in a high-volume environment
Experience in content moderation, trust & safety, community management or related roles is advantageous
Good digital literacy and ability to learn new platforms and moderation tools quickly
Resilience and emotional maturity when handling sensitive or disturbing content; support mechanisms are provided
Ability to work effectively as part of a multicultural team and adapt to evolving policies and priorities
High attention to detail and strong organisational skills
The Offer
Full-time position based in Athens, Greece (on-site) with competitive salary aligned to experience
Rotational shifts (including evenings and weekends) to ensure 24/7 coverage
Paid training and structured onboarding with ongoing coaching and quality feedback
Modern office facilities, ergonomic workstation and equipment provided
Comprehensive benefits package in line with Greek labour law and supplemental perks where applicable
Supportive, multicultural team environment with opportunities for career progression
Mental health and wellbeing support for moderators exposed to challenging content
Continuous training and professional development programs to expand skills and responsibilities